Hi

Thanks for contacting the community.

I regret the inconvenience caused. Please follow the below mentioned steps to reestablish the wireless connection between your keyboard and mouse with the USB adaptor.

1. Press and release the Connect button on the bottom of the keyboard, then immediately press and release the Connect button on top of the receiver.

2. Wait 20 seconds.

3. Press and release the Connect button under the mouse, then immediately press and release the Connect button on top of the receiver.

Please ensure that battery is fully charged you can also try to put different battery as well.

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

I can't find any connect button on both the keyboard and receiver.

Hi

Thanks for the reply.

Try to follow the instruction provided in the Quick Installation Guide, click on the below mentioned link:

http://dell.to/UJoOeK

In case issue still persists would request you to provide me the service tag or the express code of the system in a private message. Kindly do not share the information on open forum.

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button.

I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and contact details so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

Hi Guys! 

I was having the same problem with my KM632 wireless keyboard mouse after using it for like 2 to 3 days it stopped working and dint connect. Fortunately I had an spare mouse using which I Uninstalled both the HID Keyboard and Mouse drivers from device manager, after a few seconds the system installed the drivers automatically again and they started working again. So most probably its the driver configuration problem that you guys might be facing. not the hardware problem.

Hope this solves the problem. :)

Cheers!

TAYYAB ALAM

PAKISTAN

I'm having the same problem.

Can't find any reset button on the keybord, mouse or usb dongle

Is there no software to pair the devices?

I'm having the same problem. Can't find any reset button on the keybord, mouse or usb dongle Is there no software to pair the devices?

leifholm

Unfortunately there are no resets and neither is there any software available, that will allow you pair any replacement dongles, mouse and keyboards.

http://www.dell.com/support/home/us/en/19/product-support/product/dell-km632-dsktp-wir-kybrd/manuals

The KM 632 is only sold as a matching set by Dell.

Bev.