Dell solution Center - help

Question

Just got my Dimension 8200 with Win XP and Dell solution center V 2.0.x. when I run "System Configuration for you Dell Computer" the progress bar gets to 9% then I get the error " all.part2 is null or not an object." Dell telephone technical support was not able to help, their only answer was to re-install solution center. NO HELP THERE !!!

fix-it · Answer

http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q307733 What External hardware is connected to the system? I have heard of HP Photosmart printers causing this. Jerry

berzokrm · Answer

Just to let you know that you're not alone. I've been trying to solve/resolve this problem with my 8200 for over a month, to no avail. I've tried uninstalling DSC from the Control Panel (which shows Version 1) and then downloading from Dell.Support.Com Version 2, but it keeps coming up in the Control Panel as Version 1. In any event, Dell phone support proved of no help on this one. I even went so far as unstalling and reinstalling Windows XP (without a glitch), but to no avail. I've also downloaded all the Windows XP updates, but they haven't helped. Please let me know, if you learn anything. People on this and Dell Windows XP talk have offered some thoughts, but none seem to do it. Good luck. Bob

fix-it · Answer

What external device do you have installed (cameras, printer etc). Jerry

johnv777 · Answer

Jerry, I had my Palm IIIc cradle attached to the serial port. removed it, and tried again - same problem.

johnv777 · Answer

thanks for the web site info. At least I know it is not a hardware problem with my PC - just a Bill Gates issue.

shoeboxes · Answer

Thank you. I have been trying to get an answer to this one for over 1 month.

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Dell solution Center - help

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