Desktop not recognizing bluetooth device

Question

I recently purchased an Inspiron 660. Then I purchased two items of hardware, as follows: 1. A bluetooth mouse http://www.amazon.co.uk/gp/product/B00491E1TC/ref=oh_details_o01_s00_i00?ie=UTF8&psc=1 2. A bluetooth adaptor http://www.amazon.co.uk/gp/product/B009ZIILLI/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1 The Inspiron will not 'find' the bluetooth mouse. As far as I know, I've followed the correct procedures. I plugged the adaptor to a USB port at the back of the computer. The blue light is on, and in the icon tray near the clock there's a bluetooth icon. I downloaded the software for the adaptor and this appears to be installed in my computer. I clicked the change PC settings button, which took me to Devices; then I went to 'Add a Device'. I ensured that the mouse was 'on' and there was a red light shining on the bottom of the mouse. Then I clicked on 'Add a Device'. But the end result was a notice saying 'No devices found'. Unless I'm doing something wrong, there's obviously a malfunction. In this regard the computer is working well in every other respect, the blue light on the adaptor is shining and I have a bluetooth adaptor icon on my desktop; so most probable candidate is the mouse. However, before I buy a new mouse, I'd like to be reasonably certain that this is the case. From the information supplied, what is your opinion?

DELL-Nikhil D1 · Accepted Answer

Hi donaldfleming,

Thanks for the detailed information.

To isolate the issue between the computer, Bluetooth Adapter and Bluetooth Mouse, I suggest you to try the below mentioned steps:

Please try pairing any other Bluetooth device (mobile or Bluetooth headsets if available) with the computer and check the functionality of the Bluetooth Adapter. This will helps to check if Bluetooth Adapter is working fine.
Try to connect and use the Bluetooth Adapter and Bluetooth Mouse with a different system and check if the Bluetooth Mouse works.
If a different Bluetooth Adapter is available, try to pair it with the Bluetooth Mouse and check if that combination works.

Also, I suggest you to purchase a paired Bluetooth mouse and Nano receiver like this one: http://amzn.to/12jicak

Please post the results.

donaldfleming · Accepted Answer

I've managed to fix the problem.

There's a blue button on the bottom of the mouse. Once I had pressed this, it paired with the adaptor. The muse is now working perfectly.

Thank you for taking the time to advise me on this issue.

Locked Topics – Desktops General

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