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January 31st, 2009 15:00
dimension 3000 disk read error occurred
my son showed me his computer today which won't start up . he gets the above message about a disk read error. how can i take take care of this problem?
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Davet50
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14.4K Posts
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January 31st, 2009 15:00
can you provide the complete error message? What OS is teh system running. When does the message appear?
ppccfili
10 Posts
1
January 31st, 2009 17:00
windows xp.
error says: loading pbr for descriptor 2...done
a disk error occurred. press control, alt, delete to restart.
I tried to press f8 on restart, but no response. I was able to press f2 and f12 and did do a test. when it was testing ide disk, the error code came up of99:1344
message: block 92869
uncorrectable data error or media is write protected.
Does that help?
shesagordie
12 Elder
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46K Posts
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January 31st, 2009 19:00
ppccfili
The hard drive has failed, you need to replace it, if you have a warranty, contact Dell Technical Support for a replacement, give the Techie the error message.
No warranty, buy a 3.5", 7200rpm IDE hard drive, you can purchase this from most local and online computer stores.
After replacing the HD, you will need to reinstall XP, drivers and applications.
Bev.
ppccfili
10 Posts
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February 1st, 2009 04:00
thanks bev. that's all i needed to know. i didn't want to buy the hd if it wasn't going to fix the problem.
shesagordie
12 Elder
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46K Posts
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February 3rd, 2009 18:00
ppccfili
You are welcome.
Bev.