Dimension 4700 Memory Parity error

Question

I have had this dimension for 6 months.  I began receiving the Memory Parity Error 2 days ago.  The error would show up when I started to play a game.  I would enter the game, run around, then I would get the blue screen Hardware failure -- Memory Parity error.  The computer has been unstable, rending from bluescreen on start up with the Data_Spool error, to blue lines running vertically down the Windows splash screen.  Here is what has been done:     Dells outsourced tech support: System Restore uninstall graphics card drivers Dell's Diagnostic tool   Me: Replaced graphics card Checked the RAM Ran memory test     None of the above has helped rectify the problem.  I noticed where the graphics card is seated that it looks like the clip that hold the graphics card expanded and bent a resistor  The computer is still under warranty, but all the dell tech's want to do is uninstall software, drivers, etc.  Now they want to reinstall windows.  I have called about 6 times and tried to explain that the error I am getting says Hardware Failure. Is there anyway to escalate the ticket to the people who can order the parts and send out a tech to replace them?    Ticket # 104235491 Ticket # 104261282

le99 · Answer

Thanks for the reply.  I have done as you described.  Pulled out the graphics card, ram etc.  I am trying to get it replaced, but I have hit a stone wall with the 1st level support.  They keep wanting to uninstall and install games, windows, drivers, etc.  I have done all that.  I figured after I got the Hardware failure message, they would get me the replacement parts.

le99 · Answer

@Anonymous-Jesse wrote:

le99,

Thank you for using the Dell Community Forum.

Edit your user profile and include your system service tag,name,address, phone number and any other information that you can put in your forum profile.

Profile updated with name and service tag

HTT Good HT Bad · Answer

If you have any other add-on cards remove them one at a time until your system works. If that doesn't work try re-installing windows or have it replaced

DELL-Jesse L · Answer

le99,

Thank you for using the Dell Community Forum.

Edit your user profile and include your system service tag,name,address, phone number and any other information that you can put in your forum profile.

Shircoon · Answer

Hi!

Please post when you figured out the problem, because there are a lot of other people (like me) with similar problems (watch my thread at http://forums.us.dell.com/supportforums/board/message?board.id=dim_other&message.id=237302 )

Thanks

le99 · Answer

@Shircoon wrote:

Hi!

Please post when you figured out the problem, because there are a lot of other people (like me) with similar problems (watch my thread at http://forums.us.dell.com/supportforums/board/message?board.id=dim_other&message.id=237302 )

Thanks

I am going to clean out the whole system and reinstall everything again. I will let you know if that fixes the problem.

Locked Topics – Desktops General

Dimension 4700 Memory Parity error

Was this post helpful?