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October 19th, 2007 18:00

Dimension E310 restarts automatically

Folks,
 
First post with Dell and hoping to find some ideas here...
 
I have a Dimension E310 that will restart by itself at random times.  At first, I thought there might be a virus doing this, but the PC is clean.  You will be working and it's appears as if a "ghost" is pushing the on/off button according to the process it takes.  Then, when trying to restart it will try for a 1 second or so and restart..click/click - just from the power button.  If you give it time or unplug main power it "might come up" and run for 10min-20min..pending.  Beep codes and lights aren't helping much since it's so random and at different times. 
 
Now, here's what I've done so far...
 
- I know about blue screens and it's set to NOT automaticall restart.
- BIOS has been upgraded from A03-A04 and defaults loaded.
- Power Supply has been replaced.
- Memory had been tested and also replaced.
- The F12 Express Diagnostic test (the one time it made it through) showed nothing.
- All internal fans are working fine and clean.
- Heat seaker deal is clean and is not over-heating.
- All cable and memory have been re-seated.
- I will do it's quick stop/start when hard drive, cd drive are disconnected.
 
 
This thread is almost an exact match to what's happening and it ends with
"Hi,
I've had a similar issue. After troubleshooting I believe it was a faulty power button on the front of the case. hope this helps."
The E310 does have an all-in-one type power button in front with lights, 2 USB ports. etc that worries me!  Andy there might have been an issue recently where pulling out a flash drive caused..lets say... a little friction :)  I wonder if that is enough to blow this power button unit and make it faulty.
 
Anyone else had to replace this piece?
 
Any help would be greatly appreciated.
 
Jeff
 

1.3K Posts

October 19th, 2007 18:00

jwilson499
 
I have known of this problem before and this is what was done.
 
Case 1
 
The CMOS battery was removed for a period of no less than 15 minutes. Don't ask why, just ensure the time elapsed is no less than 15 minutes. This resolved Case 1
 
Case 2
 
Under warranty the motherboard and power supply were replaced only to have the problem come back the same day. A new hard drive was installed. This resolved Case 2
 
Case 3
 
Under warranty the motherboard and power supply were replaced. The problem did not go away at all. The I/O panel and ribbon cable was replaced. This resolved Case 3
 
 
Where you start and what you decide to do is entirely up to you because your E310 is likely out of warranty.
 
MD
 
 
 

October 19th, 2007 19:00

Thanks MD for the ideas...
 
The CMOS was a no go.
 
Also, I should have added this before.  When this all started happening a few days ago, I got this message on startup.
 
"Floppy diskette seek failure.... F1 to continue, F2 for setup" - something like that.
 
I just went into setup and turned off all internal floppy drives and it went away. 
 
Also, you are right no warranty.  :(


Message Edited by jwilson499 on 10-19-2007 01:21 PM

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