Erratic Mouse

Hello Brian,

I've been having the same problem for a couple months now and I see by the Dell Forum that TONS of people have the same problem. I've been corresponding with Susan at Dell Support and she gave me a whole procedure to go through, in addition to the fact that I already reinstalled the mouse driver (no change) and ran the diagnostic disk (no change). She replied that Dell is aware of the problem. Now I'm wondering why they don't get on the ball and do something about it. I'm a little disillusioned with them. The only way I gain control over my mouse (after it has gone to sleep for several hours) is to reboot each time. What a nuisance! I don't know what else to do, but good luck to you!

Caralyn

Bryanlb,
I have an older Dell system (xps 400)that has similar problems as the one you are describing. My mouse becomes erratic whenever the systems resources goes to the loading of a program or website. It seems to take all the systems resources to load a program, and it takes away from the mouse. As soon as the system gets the program loaded, the mouse will return back to normal. After continuous loading of programs, the performance of my computer is down enough that I have to restart windows. I am told this problem is due to a "memory leak"that is present in Windows. Were you ever able to get your problem resolved, and if so what did they do. Any insight you could give would be appreciated.
Thanks,
rpshealy

Hi BryanB,

My 8100 is also 3 months old. My mouse is doing the same exact thing. I am ready to pull my hair out. I don't get any concrete suggestions from technical support. I have done everything they have suggested at no avail. Do you have a Service Contract? I do and am ready to call and get a local technician out here. The problem is though, when they get here the mouse will act fine. Then if they don't stay for a couple hours they won't see the problem. I will have to have it on all day prior to their arrival. I hope I can get this fixed.

It seems several people are having this problem. What do you think we should all do? It is must frustrating!


Sally7777

Hi Caralyn:


It seems I am not the only one with problems. My computer is only 2 months old and the mouse acts erratic after being up for about 2 hours. I called Tech Support and they suggested I clean the mouse. Really!!!!!!!!!! I have also done the diagnostics, etc. and nothing works. The only way to correct it is to reboot!!!!!!!!

Do I have to live with this? Why pay all this money and then you can't even use the computer for longer than 2 hours before the mouse acts up.

I got a print out of things to do and NONE work! I have a job in which I take catalogue orders through my computer. I cannot afford to have to stop and reboot every 2 hours!

I have heard Dell is the best - well I am not too pleased with them now! I had a Packard Bell (which is supposed to be the worst) for over 6 years and NEVER had a problem with the mouse (and I never even cleaned it!)

THis is a serious problem and needs to be addressed! I am ready to return my computer!

What do you suggest?????????????? It is very frustrating to pay this much money and then not have it work like promised.

Dell needs to get busy and correct these problems.

Have you called to have it serviced by a local service representative? That is my next step.

Sally-Jo

Hi Sally-Jo,

It was good to hear from someone who is having the same problem. I'm pretty disgusted with Dell right now also. I've had my computer for a few years and have never had trouble until now. I've been communicating with Susan at Dell Support and I have done absolutely everything that she has suggested and NOTHING works. When my computer goes to sleep (I guess it's when the hard drive shuts down) and I try to use it again, there's no control over the mouse. She had me change the power management (among a TON of other things) and this didn't do any good either. I don't know what else to do. No, I haven't called a service person - Susan admits that Dell is well aware of the problem but it simply hasn't been resolved. I don't think I should have to pay for a service call - although yours is still under warranty and probably can get it replaced - if it ends up being necessary. Let me know what else you might find out from them - they certainly won't let me know what's happening -- such as WHAT ARE THEY GOING TO DO FOR ME???

Caralyn

Hi Caralyn,

I is indeed disgusting. I have service agreement for 3 yrs which covers any service calls. Our friend is a computer wiz and says it is the driver. He is going to come and take a look at this! It is a bit upsetting to say the least.

My husband is a contractor for FedEx. He delivers alot of Dells to downtown Denver. They all love them. He was telling one client of my problems with the mouse and he said he purchased a cordless keyboard (never knew those existed) and cordless mouse from Dell and has not had any problem.

As far as I am concerned at this time, Dell's customer service is the worst. They are the leading computer company, and believe me they ACT LIKE IT. They don't seem to care so many people are having "mouse" problems. I sent a long e-mail to tech support and I will see what they say. They usually say the same thing. Believe me I am not one to sit and let them get away with this! It is not fair! From what I read, a lot of people are having "mouse" problems.

It has to be driver problem, because when we reboot the mouse acts normal for another couple of hours!

Have you ever heard of a cordless keyboard? I will look up on the Dell website to see. Why should I have to purchase something else to correct a problem them are resposible for. These are made in Mexico and I don't think they have been properly inspected.

Look forward to your next comments.

Sally-Jo

i was haveing this problam and beleave it to be a
short in the PS2 connection !!

and now have a ISB mouse that seems to work fine
But i to would like to know what this problam is !!


Dell DELL-Jesse want to Help us on this issue

Thanks !!!

After reinstalling ME twice and doing everything else 100 times, I reinstalled my Sound driver of all things and guess what? Everything now works fine, no more erratic mouse, even when the system is under a load and left on for hours at a time !! You might give it a try and let me know if it works.



Message Edited on 10/17/01 12:54AM by Bryanlb

I use the Sound Blaster Live digital sound card with 1024 voices, version 5.12.01.3044. Good Luck!

I have the same problem with my 8100, and its not that 512 of ram is not enough