Hi birtcn,

Is the computer booting into windows?

If yes, you mat try to do a factory reset with out using the disks. Refer the following link which has steps to do a factory reset:

http://bit.ly/TLZ9mS

Follow instructions under “To reset your PC.

If you are not able to boot into Windows, try to restart the computer for 4 times and then it would come up with an option of “Advanced Startup options menu”.

Then follow the steps in the link to do a system restore:

http://bit.ly/TSX95L

If the issue persists, Kindly private message the order number so that I can take the case forward. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

Recovery

Your PC needs to be repaired

An unexpected error has occurred.

Error code: 0xc0000034

You'll need to use the recovery tools on your installation media.

If you don't have any installation media contact your system administrator

or PC manufacturer.

Rajesh,

Thank you for your quick response.

My machine is not booting into Windows. Therefore, I tried the multiple restart to get to the "Advanced Startup options menu". Unfortunately I wasn't able to execute this step. After multiple hard boots (i.e., turning the machine on then off while the Dell logo displays early in the boot sequence), I still landed out with a blue screen and the same error code. Am I missing something in getting the the Advanced Startup Options menu? (This is embarrassing as it seems a rather straightforward process!)

Thanks again for you help.

cnb

What happens if you turn Secure Boot off in BIOS setup? (Reboot and press F2 before Windows starts to load.)

Hi birtcn,

As SpeedStep correctly mentioned, you may need to use the recovery tool.

Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

How would I go about doing the same?

Hey Rajesh, 

Would you mind helping me out with this same issue?

I ended up returning the machine with the problem to the retailer for a full refund.

1. Repack the machine into the original packaging.
2. Return, along with original receipt of purchase, to retailer where purchased.

Note that each retailer has its own return policy.

How would I go about doing the same?

@Durzika  - According to your thread, you purchased your system in Jan'13, so I don't know if any retailer is going to take back a system that old.

Not saying you shouldn't try, but your best bet may be to get the Win 8 Reinstallation media from Dell, wipe the hard drive, and start over. Yes, it's a pain, but that should get things working again.

I have a question about re-installing Win 8.  I am trying to do it right now and having issues.  The HD in the factory setup had multiple partitions, OS, System, Recovery...  When you say "wipe the hard drive" does that mean wipe all the partitions or clean the whole drive?  As of now I have formatted the OS partition and then tried to re-install from the Dell disk to that partition but it is failing.  I have an original recovery image as well but I am trying to install to a new SSD which I did have running well a few days ago.  I would rather not go back to the original recovery as it requires going back to the regular HD.