Fatal Exception Error

I will definitely try your Zone Alarm "closing" method, as I very often do get the "hangs" when shutting down. Thanks.

Will also heed your advice on "cross posting." Thanks for the tips and the help! I can use ALL the help I can get.

Thanks Goonboy for the QUICK response. I'm working under a deadline at the moment, so as soon as I get the chance, I'll do as you suggested and let you know.

In the meantime, I've added no hardware recently--but I do have Norton AntiVirus 2000 and ZoneAlarm running in the background. It seems like this happens after my son has played games on my PC--but he plays all different ones--so not sure if one (or which one) is the culprit.

With luck, your suggestion will solve the problem.

I REALLY appreciate your help on this!

Mari

Mari;

Zone Alarm has occasionally caused me some problems on shutdown, since installing it. While I don't get the FE message, it hangs on the "Windows is shutting down" screen occasionally. I've since gotten used to right clicking on the ZA icon in the system tray, and shutting it down first, then Windows. This seems to have taken care of that problem. One more thing you might try, if you haven't been to Windows Update recently (Tools - Windows Update - click on Product Updates...if you haven't been there before, post back, and I'll give you some tips for making THAT operation go a lot smoother):

Download the Windows IDE Hard Drive Cache Package using Windows Update.

Connect to the Internet.

From the Start menu, click Windows Update.
Note: If Windows Update is not found on the Start menu, from the Start menu, click Run. In the Run dialog box, type: Wupdmgr.exe, and then click OK.


After the Web browser page has completely loaded, click Product Updates.

In the Recommended Updates section, click Windows IDE Hard Drive Cache Package, and then click Download.












I'll see what else I can find out, and post back to this thread if anything interesting develops. You might do the same, limiting things to one conference, as cross/multiple posting in several just gets everyone confused. :-0




Click Here


"If you can't be a good example, then you'll just have to serve as a horrible warning." --Catherine Aird

Try this - if it doesn't work, we'll need to know if you've added any hardware, or made any significant changes to the system prior to this problem starting. It might also help to know what you have running at shutdown, i.e., A/V prog., firewall, etc.

Click Start, then Run

Type MSCONFIG in the Run window and click OK. This will bring up the System Configuration Utility

Click the General tab

Click the Advanced button located in the lower right-hand corner

Place a check mark in the box next to the Disable Fast Shutdown option

Click OK in the Advanced Troubleshooting Settings window

Click OK in the System Configuration Utility window

Click OK when prompted by Windows to restart your computer

After the system reboots, shut down your computer to ensure that the problem is resolved.

















Hopefully, this will do the trick. Good luck.




Click Here


"If you can't be a good example, then you'll just have to serve as a horrible warning." --Catherine Aird

Are you running Windows 98 or 98 Second Edition? If you're running SE have you tried installing the 'patch' mentioned in Windows 98 Second Edition Shutdown Supplement ? -search for document number Q239887 in the Microsoft Knowledge Base at http://support.microsoft/support/kb - installing this may help.
Also lot's of information that may be of assistance in knowledge base article Q238096 'How to Troubleshoot Windows Second Edition Shutdown Problems'

Otterkin

Dimension 4100
933 MHz
192 SDRAM
Win98SE

Thanks for the reply. I am running Win 98 (not second edition). I'm in the mindset of "if it ain't broken, don't fix it," which is why I've never upgraded to Win 98 SE. Of course, now it's broken!!!hahaha Maybe I should re-think that upgrade. Any opinions on that?

I upgraded with no problems except for the notorious SE shutdown problem!!! 8 pages on the knowledge base. Once I got that sorted out everythings been fine.
Why not go straight to ME if you do upgrade?

Otterkin

Dimension 4100
933 MHz
192 SDRAM
Win98SE

Actually, I've heard just too many horror stories about ME. I don't think I will ever upgrade to that OS. Plus, the PC I currently use has worked just fine up till recently, and I suspect it has a lot to do with my teenage son and his downloads of games and music! I am also in the market for a new PC--and will eventually buy a Dell 8100, so I'm going to leave well enough alone for the time being on this PC. I bought it almost 3 years ago--and it has never CRASHED! The PC prior to this Dell crashed on a weekly basis--so I really sing the praises for Dell machines (most of the time).

I got a "fix" from goonboy on my blue screen of death--and so far, everything is in working order again...at least until the next "thing" happens!haha

Thanks for your help and opinions!

I also have the shutdown problems involving Zone Alarm. I do not run ZA on startup. To start; I open my DSL connection first, then the ZA. To shutdown; I close ZA from the tray icon, then disconnect the DSL. Whether it is this sequence or blind luck, the blue screens on shut down are now rare. Once in a while the computer will hang in the "Windows is shutting down" screen, I turn off the power button and that's it.

DimensionXPS R400>PIII850
256MB RAM
8.4G 5400RPM Maxtor
13.5G 7200RPM IBM Deskstar
Sony CRX140E/CH2 8/4/32 CDRW
Buslink 52X CD ROM
ATI All-In-Wonder 128 16MB
Turtle Beach Montego A3D 64
Umax Astra 2200 Scanner
HP Deskjet 712c
Alcatel SpeedStream DSL Modem
Windows98
Platinum Visa Card