Faulty CPU

Question

My computer which is not quite a year old has been rebooting at random freqently. I was told to check my BIOS and that did not seem to be it. I also performed diagnostic tests. The blue screen always says 'page fault' or BIOS errors. So someone advised me that it was probably a bad processor. Does dell warranty cover the processor? In case I need to send in the damaged one for a new one. Everything is as it was installed when I got my computer. Thanks

MrGuy · Answer

Everything should be covered in your warranty.  Have you tried looking for a new bios flash?

ejn63 · Answer

It is more likely software in origin - are you up to date on Windows critical updates, with current, real-time antivirus and firewall protection, and have you scanned for spyware?   Another possibility is overheating - clean out the inside of the system if it's dusty.   It is highly unlikely the CPU is at fault - they are very rarely points of failure.

MrGuy · Answer

If it's under warranty, send it back.  That's the best solution.  If it's giving you this kind of trouble in less than a year who's to say what will happen down the road.  Even the best manufacturers have lemon units.

Sourlime · Answer

Yes I have updated my bios, it also says this at times on the blue screen 'Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL'

ejn63 · Answer

What happens if you boot in Safe Mode? Does it still reboot? Have you turned off the automatic reboot on error in the system applet? Anything in the event logs as to which drive is causing this problem.

Based on your last post, it's all certain your issue is software in origin, not hardware.

mrgandar · Answer

let me know if you get this figured out I have the same problem! For me it happens when I am running my racing simulators - seems like its just gets overwhelmed

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