Moderator

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17.9K Posts

May 12th, 2003 16:00

kbsmith9,

Thank you for using the Dell Community Forum.

If you have any antivirus software or firewalls installed you can disable them to see if the floppy wil work.

44 Posts

May 12th, 2003 21:00

disabling both had no effect on the problem.

thx

Kelly

Moderator

 • 

17.9K Posts

May 13th, 2003 13:00

kbsmith9,

Email support@dell.com and have the floppy drive replaced.

44 Posts

May 14th, 2003 19:00

Jesse, called Dell and lady tech had me remove a lot of junk from the startup menu and this fixed the problem.

Thx

Kelly

Moderator

 • 

17.9K Posts

May 15th, 2003 11:00

kbsmith9,

Glad you got it working.

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