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June 24th, 2007 11:00

Graphics Card Replacement Problems?

Hi, my video graphics card went belly-up, (ATI Radeon 9800 Pro CRD, GRPHC, 128MB, 9800,DIM). I temporarily installed a GeForce FX5500EQ 256MB DDR DVI/TV-out Video card borrowed from a friend to use my system. I went through the install process via the manufacturer directions but forgot to uninstall the old drivers for my 9800 Pro.

Since then, I have removed the drivers for both cards and reinstalled the GeForce FX5500EQ card. I went to the Device Manager and found no monitor or display adapter listed. However, under Other Devices both Video Controller (VGA Compatible) and Multimedia Audio Controller are listed with a yellow question mark.

By the way, I have also noticed programs are opening very slowly; video is grainy/very slow, and scrolling up or down in open programs like, (MS-Word, MS-Excel, on line in Fire Fox or simply dragging an open program window across the screen) leaves a trail.

Can someone tell me what these two entrees are and why both my monitor and the FX5500 card isn’t listed in Device Manager?

Kirkwa System:
Dell Dimension 8300
Memory- 2048MB RAM Processor Intel(R) Pentium(R) 4 CPU 2.80GHz
Windows XP Pro service pack 2

Message Edited by Kirkwa on 06-24-2007 07:47 AM

2 Intern

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12.1K Posts

June 24th, 2007 14:00

When you go from an ATI card to a nVidia card or vs versa, you should always uninstall the old driver first, use a driver cleaner to clean out all the old driver code off, than install the card, and new driver after words.   This might be one of the causes.

 
 
Proper install of a video card found here:

http://www.hardforum.com/showthread.php?t=965852

Step One in doing it the right way…

Download the most current driver for the video card, and have it placed on the desktop for later install. Try not to use the video card driver from the cd that comes with the card, since they are some what out of date. ( If it’s a nVidia card, go to www.nvidia.com . ATI card, than go to www.ati.com  for the driver download.

Going from an ATI card to NVIDIA or vs versa, one should uninstall the old driver first, from Add/Remove program, than use a driver cleaner, to get all the old driver code completely off the system. Use the driver cleaner twice. If you are going from a nVidia card to another nVidia card ( Same for the ATI card ), you may not have to use the driver cleaner, but I do to be on the safe side, but many, including me, have not seen any issues with this procedure. Others may have.


1. Turn off the system, unplug the power cord, and push in on the systems power button for about 5 seconds to discharge the system further.

2. Remove the old card, and install the new card, firmly. Attach, if required, any power cable to the card, and to a power connector on your system. ( Some video cards, but not all, may need a power connector or Molex Y power cable connected to the rear of the video card, and the other end to a power source, to get the video card to work, or your systems power supply may have this power four pin or six pin connector ).  The FX 5500 card does not need a molex power cable.  A new card that you are getting may.

http://www.drivercleaner.net/  Driver Cleaner Pro download site. ( Now they are charging $10 for the program, where it was free before. You can try to manually clean out the old driver if you wish, but this is still a good program to have around )



3. Plug the power cable back in, and reboot the system. You may notice that the monitor screen is larger now. Not to worry if this happens, since you are now using Microsoft’s Generic video driver, prior to installing the one you downloaded.

4. Now disable your anti virus software, and disconnect the modem at this time

5. Install the newer video card driver from the desktop, than if necessary, go into the Display Properties to reset the monitor resolution after it reboots. You are almost done. Now restart the anti virus program, and connect the modem. ( It has been noted from time to time, that the anti virus program may cause problems with the install of some drivers, and some games, so it’s best to disable this during the driver install to eliminate that possibility )

Display Properties.... Right click your mouse on an empty part of the monitor ( desktop ), click on Properties next, than click on Settings on top. Now look at the screen resolution bar on the left side. Move it to the proper resolution to the monitor you have. Click on Apply, than OK. The monitor will go blank for a second of two, than another box will appear in the upper left side asking you if you wish to keep the new settings. Click OK. Do so before the second counter goes down, and you have to start over.... Now you are done.

 
Yellow mark in Device Manager means that a driver is missing.
 
Below is a link for many of the monitor drivers that may not be installed on your system, and may wish to do so if you have not.
 
 

3 Posts

June 25th, 2007 12:00

Thank you! I should have my new graphics card today, a XTASY Radeon X1300 512 MB DDR2 AGP. This was recommended by Dell as a replacement/upgrade to my original card. I also upgraded my memory to 2048mb and have a 305 watt power supply. So I am told this will work fine, hope so! I know it's not the biggest and best card out there but I am not a big gamer, just looking for the quality or better I had with the ATI Radeon 9800 Pro card.

I have the free version of Driver Cleaner from a friend but after reading the directions, I have several question if you don't mind. Hope there not stupid ones.

1. Do I run this program in safe mode when I clean the old drivers?

2. Do I delete the WDM files as well? I do have a WinTV card installed but I can uninstall it and install it later.

3. Given I have had both a ATI and nVidia card install on the system. Using the Driver Cleaner program, can I delete both at the same time or should I run the program twice. One to delete nVidia and one to delete the ATI drivers?

4. I may have missed this in your reply, so sorry if this is a redundant question. At what point do I run the Driver Cleaner program?

Kirkwa

Message Edited by Kirkwa on 06-25-2007 08:10 AM

2 Intern

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12.1K Posts

June 25th, 2007 14:00

First of all Kirkwa, I don't know if the X1300 is an upgrade to the 9800 card you had before, since many are now complaining about the X1300, in that it does share some of your main memory, and many thought it would be a great card, but in reality, its just a low end video card.. Since you are not a gamer as such, than this should be OK for you.
 

Second issue, is the card itself. Hope you do not have the same card problems as others have noticed. Not all, but a number of members have complained of the ATI X1300 - X1400 and X1600 cards not working on an older Dell system. Some have had good luck with it, others, not so lucky. Hope you are one of the lucky ones :smileyhappy:
 

Since the card is not a barn burner, it should work just fine with your current stock power supply. Just follow the procedures in installing it. First by downloading a more current ATI driver, and have it set aside on the desktop. Uninstall the video card driver, and use the driver cleaner for both ati and nvidia. Either one first, than the other twice. This should get rid of both left over codes. ( Never done this before, but should not be a problem )
 

You don't have to run the driver cleaner in safe mode. I never have, but others, for one reason or another have done so. Run the driver cleaner twice, than turn off the system. Follow the rest of the procedures, and you should be OK, unless the card is bad.
 

Unknown about WDM, since I've never had this. Good luck on this question.
 
If that video card should have a four pin power connector some where in the back, you can either connect an extra power connector that you may have coming from your power supply, not sure.  If not, I hope Dell included this Moles Y power cable with the video card.  If not, they cost about $ 4.00 or so at most computer stores
 

 


Message Edited by SR45 on 06-25-2007 11:27 AM

3 Posts

June 26th, 2007 06:00

Thanks for all the help, Driver Cleaner did delete the old nVidia and ATI drivers. I didn't get the new card as yet but wanted to see if I could solve some of the problems I have been having. So I downloaded the newest drivers for the FX5500EQ card and my monitor. Reinstalled both and it seems to be working fine. That said, the FX5500 card is a bad video card. Video is jerky, maybe the 1300 card will be better. Anyway, thanks again for all the help!

2 Intern

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12.1K Posts

June 26th, 2007 10:00

X1300 should be better, if you do not have the same issues as many others with those cards.   Having said that, best of luck to you, but if ever possible, try to find a better card in the range of the 7600 GT AGP slot some day.  Its a nice card to have, and hardly anyone has complained about them.
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