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17041

June 1st, 2005 22:00

Harman/Kardon speaker problem

My harman/ kardon speakers have worked without any issues for a year or so, but then my computer was reformatted and they don't work anymore. They are receiving power, I can tell because the green light it lit up on the speakers...I just can't hear any sound from them (or when I use headphones) and when I try to play a song from my computer, I get a message saying that no audio device is located. I know everything is hooked up correctly, and I know that these speakers are compatible with my computer because they've worked fine before. I also have a subwoofer, if that helps any...I don't know what to do, none of the troubleshooting or anything helped....please help.
 
I have a subwoofer too, if that helps any....

1.2K Posts

June 2nd, 2005 01:00

Are the sound card drivers installed? You can find this out by going to device manager. Right click on "My Computer" and select manage. This will bring up a new window, with two sections. In the left section select device manager. Do you have any yellow question marks against anything? If so, what do they say next to them?

3 Posts

June 2nd, 2005 20:00

Yep, it says my scanner isn't working and that the drivers for my Multimedia Audio Controller are not installed, which I'm assuming is the culprit. How do I know which drivers to install/ is it possible to reinstall them from a disc or do I have to download them? There's an option to reinstall the driver but once that is done, it says that the software needed to install the driver could not be found.

Message Edited by Jammes on 06-02-2005 04:51 PM

1.2K Posts

June 2nd, 2005 22:00

You should have received a dell drivers cd with your system. The drivers you'll need are on there. You could also download the latest drivers from the dell website. Do this by searching here: http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs

3 Posts

June 2nd, 2005 23:00

I/you fixed it. When the tech guy reformatted my computer, he kept the old harddrive and installed a new one along with it. The drivers were on the old harddrive and the computer couldn't locate them or something. It's all worked out now though.
Thanks!

1.2K Posts

June 3rd, 2005 01:00

Excellent!

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