Since you have an XP system, do a System Restore back to a date/time PRIOR to first trying to install the scanner. Then start the installation process again (do not connect the scanner to the PC until the installation program tells you to).
If there is no other issues with this PC, the scanner should install.
You didn't provide any System Specs (Model Number) or what the scanner is, all anyone can do is offer you general suggestions.
BTW, Dell has a Peripheral Device section on the forum for Printer/Scanner issues and the most applicable section for this post.
fireberd
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33.4K Posts
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April 18th, 2004 15:00
Since you have an XP system, do a System Restore back to a date/time PRIOR to first trying to install the scanner. Then start the installation process again (do not connect the scanner to the PC until the installation program tells you to).
If there is no other issues with this PC, the scanner should install.
You didn't provide any System Specs (Model Number) or what the scanner is, all anyone can do is offer you general suggestions.
BTW, Dell has a Peripheral Device section on the forum for Printer/Scanner issues and the most applicable section for this post.