KeyBoard doesnt work

Question

my computer just crashed and i am having some problems. 1st- My keyboard doesnt work, at all. i've blown into it, and tryed different keyboards. 2nd- when i tryed pluging my phone jack cable into my computer to connect to the internet, nothing happens, and i doesnt work. WHAT DO I DO?

RoHe · Answer

Sorry, we can't see your PC from here. You have to tell us the model number, whether it's USB or PS/2 keyboard, wired or wireless, and the version of Windows too.

Define "crashed". Also tell us if you recently installed new hardware or software, and what you were doing when the problem started. The more info you provide the easier it will be for somebody to help.

Ron

xsnowboarder93x · Answer

ok well, this is what happend- i had this dell computer for a while and then i got a new mac, but macs cant run games so i was going to switch back to my dell (my brothers) and little did i know, there were no virus protection softwear. so pretty much, i got a virus. it went ahead and took off everything i had on the computer, and i mean everything. to fix it, i bought a new hard drive and put windows xp home on it. then i went ahead and was trying to install a wireless router i had. i made i folder named 'drivers' on my desktop, and stoped to do it later, this is becausei need internet to get the drivers. so i shut down my computer, and then later got back on. then the keyboard didnt work for some reason, it was the on that came with the computer. (the computer is a dell demension 8400) so i was all 'oh ill put in the otherone' and that didnt work. then i tryed moving the mouse and it worked, then i moved my computer next to a phone jack where my other computer gets internet, and i poped it in and nothing happend. WHAT DO I DO?!

RoHe · Answer

Slow down and take a deep breath...! ;)

Did you install any of the drivers for the 8400? You should have gotten a CD with the drivers on it. Typical installation order is:

XP
Dell's Desktop System Software for the 8400
Chipset driver
Video driver
Audio driver
Network card driver
Modem driver
Any other drivers.

If you didn't install them, it's not going to work properly. If you don't have a drivers CD, download them on any other computer (PC or Mac) and burn onto a CD for installation on the 8400.

Follow this link to find the drivers you need:
http://lt.dell.com/lt/lt.aspx?CID=18958&LID=430618&DGC=IR&DGSeg=DHS&DURL=http://support.dell.com/support/downloads/index.aspx?c%3dus%26l%3den%26s%3dgen

Ron

xsnowboarder93x · Answer

thanks alot for all the help you have gave me!

xsnowboarder93x · Answer

thanks for the help and sorry to bother you again. when i try to install a driver, for some reason the directions it gives me are worng and i dont know what to do, also when i try to go on the internet it just doesnt work, at all, so whats the driver name for the internet?

RoHe · Answer

Sorry, but I still can't see your PC from over here! :(

Which drivers have you successfully installed? And unless you tell us exactly which driver you're still trying to install (and how) and what the problem is and/or exact error message, we won't be able to help.

There is no "driver for the internet". There's a driver for the network card (if you use one), for your modem, for the router (if you use one) etc. etc. There's probably also some software from your internet service provider that needs to be reinstalled too.

Again, the more details you provide, the more likely somebody can figure out the problem and help you fix it.

Ron

xsnowboarder93x · Answer

i havnt installed any drivers but the one for the keyboard, i just dont know what to install, also, if you could just brainstorm to find what the problem is with my computer, the fact being that i cannot go on the internet

xsnowboarder93x · Answer

dont call me a stalker but could i call you and have you walk me thru this, beacuse its so frustratiung having to explain somthing i have no idea about and sttuff

RoHe · Answer

Go to this link and look in lower lefthand corner for a tutorial on using the Drivers&Download section of the Dell site.
http://lt.dell.com/lt/lt.aspx?CID=18958&LID=430618&DGC=IR&DGSeg=DHS&DURL=http://support.dell.com/support/downloads/index.aspx?c%3dus%26l%3den%26s%3dgen

You'll need to know what hardware is installed your in system so open Device Manager and go down the list to ID each component, eg display adaptor, audio card, CD and DVD drives, modem, network adaptor. Copy down each item exactly.

Then on the page at above link, put in your service tag number (look for a Dell sticker on the tower). Go down the list of drivers that appears and download the driver for each item you found in listed Device Manager. Also download the Chipset Driver and Dell's Desktop System Software. You can do this on any PC. It doesn't have to be the problem PC. Burn all the drivers onto a CD.

Boot the Dell and insert the CD. Double-click Desktop System Software (DSS) on the CD to install it. Reboot. Now do the same to install the Chipset Driver. Reboot.

Then install all the other drivers, in order:
Display (Video) driver
Audio driver
Network driver
Modem driver
etc.
You shouldn't have to reboot after installing each of these, but it couldn't hurt. When you're done and rebooted. Check Device Manager to make sure nothing is marked with yellow ! or red X.

Sorry, no phone calls allowed, but maybe you have a friend in your area who knows about PCs and can help.

Ron

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KeyBoard doesnt work

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