I have been tracking a memory issue for along
time, see 27SQN01. I purchased independent
memory tester (see below). I need to request
action by Dell to fix this problem. L2 Cache
module has failed. Norton Systems Works identifies
the problem and so does this independent tester. I
would like dell to recommend a solution and action
required on my part.
000009| 6049 fffac3af Diagnostic has started
000010| 6071 fff59bcb Module: SSE has started
000019| 6067 fff59997 Module: Peripherals has started
000020| 6069 fff59127 Module: MMX has started
000011| 6051 fff4a333 Module: Complex Matrix has started
000012| 6053 fff58e77 Module: Calculating Pi has started
000013| 6055 fff588ab Module: QuickSort has started
000014| 6057 fff58a9f Module: Prime Test has started
000015| 6065 fff594f3 Module: Memory has started
000016| 6059 fff5931b Module: Chipset has started
000017| 6061 fff59d4f Module: L1 Cache as started
000018| 6063 fff59fa3 Module: L2 Cache has started
000021| 6056 fff588ab Module: QuickSort has ended
000026| 6068 fff59997 Module: Peripherals has ended
000027| 6070 fff59127 Module: MMX has ended
000022| 6060 fff5931b Module: Chipset has ended
000023| 6065 fff594f3 Module: Memory has started
000024| 6058 fff58a9f Module: Prime Test has ended
000029| 6052 fff4a333 Module: Complex Matrix has ended
000025| 6062 fff59d4f Module: L1 Cache has ened
000028| 6072 fff59bcb Module: SSE has ended
000030| 6050 fffac3af Diagnostic has ended
000031| 6054 fff58e77 Module: Calculating Pi has ended
000032| 3006 fffac3af Error: L2 Cache failed
--------------------------------------
Was one of the diagnostic programs the Dell diagnostics. This is the only diagnostics Dell will recognize. If the L2 cache is defective you need to contact tech support. The pentium 4 comes in the 8100.
stw2914 wrote:
- Ran several diag programs and all conclude
- there is a memory error. L2 Cache Module
- failure during test.
-
- Dim 8100, 1700 mhz, 512 ram. Can
- only open ~3 programs and system resources
- are 75% used.
-
- What are the solutions. I hear this could be
- significant if memory is on board. Don't know
- if Pent III or Pent IV.
-
-
Hi,
What are the problems you were having that made you look at the RAM as a cause?
Scott,
Sorry to be the bearer of bad news, but I wouldn't trust the results of Norton System Works' memory diagnostics. It's a known issue that System Works causes false failures if you have more than a certain amount of memory. I can't recall what the limit is off the top of my head but if you search back through this forum you will find posts about this. Symantec is also aware of the problem and I believe there is an article in their knowledge base about it.
Just out of curiosity, you mentioned in your post that you ran two independent memory testers. Obviously Norton System Works was one. What was the other? For the record, stonent is correct in that there is no L2 "module" on any current desktop PC. Since the Dell memory diagnostics didn't indicate any errors I doubt Dell tech support is going to care what the results of your other tests were and they probably won't do anything at all.
********* Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 256MB PC133 SDRAM Maxtor DiamondMax Plus 40GB 7200RPM ATA 100 MSI StarForce 818 nVidia GeForce2 MX 32MB 4xAGP Micron 700Mx 17" monitor E-IDE 50x CD-ROM, Yamaha 16x/10x/40x CD-RW Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 FastEthernet 10/100 NIC Philips Vesta Pro Scan PC Camera, Logitech optical wheel mouse Win 98SE
stw2914
8 Posts
0
February 5th, 2002 16:00
Performed Dell diag, came back ok, but...
2 independent memory testers found error.
Just sent to Dell Tech Support:
I have been tracking a memory issue for along
time, see 27SQN01. I purchased independent
memory tester (see below). I need to request
action by Dell to fix this problem. L2 Cache
module has failed. Norton Systems Works identifies
the problem and so does this independent tester. I
would like dell to recommend a solution and action
required on my part.
Thank You.
-----------------------------------------------
000009| 6049 fffac3af Diagnostic has started
000010| 6071 fff59bcb Module: SSE has started
000019| 6067 fff59997 Module: Peripherals has started
000020| 6069 fff59127 Module: MMX has started
000011| 6051 fff4a333 Module: Complex Matrix has started
000012| 6053 fff58e77 Module: Calculating Pi has started
000013| 6055 fff588ab Module: QuickSort has started
000014| 6057 fff58a9f Module: Prime Test has started
000015| 6065 fff594f3 Module: Memory has started
000016| 6059 fff5931b Module: Chipset has started
000017| 6061 fff59d4f Module: L1 Cache as started
000018| 6063 fff59fa3 Module: L2 Cache has started
000021| 6056 fff588ab Module: QuickSort has ended
000026| 6068 fff59997 Module: Peripherals has ended
000027| 6070 fff59127 Module: MMX has ended
000022| 6060 fff5931b Module: Chipset has ended
000023| 6065 fff594f3 Module: Memory has started
000024| 6058 fff58a9f Module: Prime Test has ended
000029| 6052 fff4a333 Module: Complex Matrix has ended
000025| 6062 fff59d4f Module: L1 Cache has ened
000028| 6072 fff59bcb Module: SSE has ended
000030| 6050 fffac3af Diagnostic has ended
000031| 6054 fff58e77 Module: Calculating Pi has ended
000032| 3006 fffac3af Error: L2 Cache failed
--------------------------------------
fredha
1.1K Posts
0
February 5th, 2002 16:00
stonent
2 Intern
•
823 Posts
0
February 6th, 2002 00:00
Thereal-dbk4297
3 Apprentice
•
3.4K Posts
0
February 6th, 2002 01:00
stw2914 wrote:
- Ran several diag programs and all conclude
- there is a memory error. L2 Cache Module
- failure during test.
-
- Dim 8100, 1700 mhz, 512 ram. Can
- only open ~3 programs and system resources
- are 75% used.
-
- What are the solutions. I hear this could be
- significant if memory is on board. Don't know
- if Pent III or Pent IV.
-
-
Hi,
What are the problems you were having that made you look at the RAM as a cause?
Mis Dos Centavos,
Darrell
Find the 'EXACT' memory for your Dell here.
Choose from the complete list of FREE internet providers.
stw2914
8 Posts
0
February 6th, 2002 13:00
So what is your recommendation..?
With only minimum in tray, open Quicken, Outlook,
Music Match, system resources 25% free.
Dell 8100 with 512 Ram should be able to multi-task
well beyond this....
Current Dell Laptop c600 screams with only 128 Ram
with P3 700 Mhz, where as home system is P4 1700 Mhz
with 512 ram.
Is it Window ME..? What else could it be..?
Thx
-----------------
stonent wrote:
- Well lets see here... There is no L2 "module" on
- current systems.
-
-
The_Namek
2 Intern
•
2.8K Posts
0
February 7th, 2002 01:00
Sorry to be the bearer of bad news, but I wouldn't trust the results of Norton System Works' memory diagnostics. It's a known issue that System Works causes false failures if you have more than a certain amount of memory. I can't recall what the limit is off the top of my head but if you search back through this forum you will find posts about this. Symantec is also aware of the problem and I believe there is an article in their knowledge base about it.
Just out of curiosity, you mentioned in your post that you ran two independent memory testers. Obviously Norton System Works was one. What was the other? For the record, stonent is correct in that there is no L2 "module" on any current desktop PC. Since the Dell memory diagnostics didn't indicate any errors I doubt Dell tech support is going to care what the results of your other tests were and they probably won't do anything at all.
Custom built Athlon Thunderbird 800MHz, Abit KT7A mobo, 256MB PC133 SDRAM
Maxtor DiamondMax Plus 40GB 7200RPM ATA 100
MSI StarForce 818 nVidia GeForce2 MX 32MB 4xAGP
Micron 700Mx 17" monitor
E-IDE 50x CD-ROM, Yamaha 16x/10x/40x CD-RW
Turtle Beach Santa Cruz DSP Sound, Altec Lansing ACS-33 speakers
Toshiba PCX1100 DOCSIS cable modem, Linksys NC100 FastEthernet 10/100 NIC
Philips Vesta Pro Scan PC Camera, Logitech optical wheel mouse
Win 98SE