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9665
June 8th, 2004 08:00
Memory Errors with Dimension 4550
Running Windows XP Home SP1
While on the internet last week I suddenly got a blue screen detailing some memory read errors. It advised to reboot if it is the first time you receive this error.
After rebooting, Windows will not load at all (not even Safe Mode). I just keep getting a blue screen detailing memory errors at certain locations. Sometimes it will load in Safe Mode with Command Prompt. I tried using the Dell Windows CD to try and format the hard drive and reinstall Windows but I just get the blue screen.
Finally tried using RH Linux 8.0 to format the hard drive and use that as my OS but again this fails with a memory error.
I can use the Dell troubleshooting utility and this again details some memory errors.
Help!!!
ejn63
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June 8th, 2004 08:00
Replace the faulty memory module(s) with new one(s).
Philip C
3 Posts
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June 9th, 2004 11:00
Here is some more info. after a little investigation. Basically the 3 Windows STOP messages I have encountered over the last day are:
Stop 0x00000024 or NTFS_FILE_SYSTEM
Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL
Stop 0x00000050 or PAGE_FAULT_IN_NONPAGED_AREA
I have run the Repair Console and deleted all partitions, created and fomatted new ones but still when it tries to install XP Home, I get one of the above STOP messages and have to reboot.
This just happened out of the blue while I was on the internet (i.e. no new hardware/drivers had been installed).
Is it likely that the RAM just bombed out for no reason or is it possible that this is something I might be able to resolve without replacing hardware???
TheGreyOne
96 Posts
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June 11th, 2004 22:00
Run the HDD 90/90 Quick Test Diagnostics - Ctrl-Alt-D or F12 - IDE Drive Diagnostics at Dell Logo on boot.
Strip the system down to planar - remove all expansion cards except video (if applicable), all but one RAM module. Try installing XP now. Continue to get errors, play swap-me with the Memory, trying each module individually in each RAM slot to determine if one RAM slot is defective.
There may be a more straight line solution that you can follow by consulting with Dell Technical Support (remember - Phone Support is Free for the lifetime of the system - not warranty), but if you'd rather not, what I've suggested should give you someplace to start.
Philip C
3 Posts
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June 12th, 2004 13:00
Thanks for the help. Turns out it was a faulty RAM module. Replaced with new one and system is fine again