Missing drivers for 82801FB/FBM USB Universal Host Controller??

Question

I did a 'recommended' upgrade of R91894.EXE for the Intel Chipset and since then my system won't recognize any USB attached peripherals. The driver message is 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)' and indicates all the following are not working: Intel(R) 82801FB/FBM USB Universal Host Controller - 2658 Intel(R) 82801FB/FBM USB Universal Host Controller - 2659 Intel(R) 82801FB/FBM USB Universal Host Controller - 265A Intel(R) 82801FB/FBM USB Universal Host Controller - 265B Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C How do I fix this??? I have an external harddrive wtih USB connector that I use to store data on that I cannot get access to. My system is a Dell Dimension 8400 3.00 gigahertz Intel Pentium 4 running Windows XP Pro thanks for any help!

volcano11 · Answer

First of all, chipset drivers rarely, if ever, have to be upgraded.  One of the common sayings on these forums in terms of driver upgrades is 'if it ain't broke, don't fix it'.  Those that don't follow this advice, like to fix it until it breaks.  The first thing to try in your case is to go into Device Manager and remove all USB controllers.  Reboot, let windows redetect the USB controllers and hopefully fix your problem.   Steve

scottatah · Answer

if that don't work...roll back to the previous chipset driver

dlsmba · Answer

scottatah, by the way, how do I 'roll back' to the previous chipset driver, if I need to do that? Through the Windows XP disk?

dlsmba · Answer

Thanks for the quick response. I'll give your suggestions a shot.

Odd about the drivers - when I was browsing the Dell support site to find update files for my system, this particular file said it was "highly recommended' update. Naturally I figured it was something I needed to do. If such an update is not needed, you would think Dell would be more careful what they "highly recommend" ... this is the text from the support site:

"Release Title Chip Set: Intel Chipset Software Installation Utility, Driver, Windows 2000, Windows XP, Multi Language, Dimension 8400, XPS Gen 3, XPS Gen 4, v.6.2.1.1001, A10
Release Date 01/17/2005
Category Chipset

Criticality
Urgent Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system.''

dlsmba · Answer

Awesome!! It worked!! I uninstalled the controllers and rebooted my system and I have my usb controller etries back and my peripherals are working fine now. Whew! This scared the beejeebers out of me.

Thanks SO much for the help!

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Missing drivers for 82801FB/FBM USB Universal Host Controller??

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