Optilplex 7010 Blue dump issue

Question

Yesterday we have received couple of new Dell Systems Optiplex 7010 in our office, after installing our official Win 7 image via GHOST over them, after that Blue dump error ( STOP: 0x0000007b ) message is coming. in the product manual I found that RAID driver is missing , can any body help over that, how to install RAID driver after installing image? please find below the KB from product manual: 'In the System Setup for the OptiPlex 7010 is a setting that allows a user to switch the SATA operation between RAID Autodetect/AHCI, RAID Autodetect/ATA mode, RAID On, and Legacy. From the factory, this setting is set to AHCI to aid in hard drive operation, Native Command Queuing (NCQ), and eSATA functionality. If a user attempts to change this setting, a warning message is displayed stating this may cause problems with their installed operating system. If the user selects YES and reboots the system after saving these BIOS changes, the operating system (Windows®XP or Windows® Vista will boot to a BSOD with the following error message: STOP: 0x0000007b The user will need to go back into the BIOS and change SATA Operation back to the original setting. This same BSOD occurs if the hard drive is wiped and Windows XP is installed with a non-Dell or old copy of the operating system. Even if a customer does not use RAID, they must install the RAID driver during the OS install ( prompt). This BSOD does not occur with a currently shipping version of the OS media because the RAID driver is slipstreamed ' Thanks Jaspreet

DELL-Kevin Ha · Answer

Good Morning

Thank you for contacting the community

At startup, tap the F2 button to go into the system setup > Go to system configuration > Sata operation > and if set to ATA, change to AHCI > if AHCI, change to ATA.

Regards

Kevin

Locked Topics – Desktops General

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