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33466

March 8th, 2005 23:00

Pointer jumps...

If I have a number of different windows open at the bottom of my screen and I want to click from one to another, my mouse will jump so that the arrow is up in the left hand corner.  I then have to bring it back to the window I wish to open and try again and again until it finally allows me to switch windows.  What is happening???  It is a real pain sometimes trying to go from one window to another...

2 Intern

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4.8K Posts

March 13th, 2005 17:00

Creampuff,

What model computer do you have?  What tpe of mouse are you using?

Steve

Message Edited by BigBrother on 03-13-2005 01:59 PM

9 Posts

March 16th, 2005 16:00

I am having the same problem, but my pointer goes to any corner of the screen, not just one. I am using the mouse that came with my XPS gen 3, and it is not wireless. I changed the mouse pad a few moments ago, and that seems to have fixed it, but I am not totally sure that the problem was the mouse pad. What do I do if it was not the mouse pad?

20 Posts

March 25th, 2005 15:00

Hi,

My pointer is jumping also.. I can be at one place and all of a sudden it moves on its own to anywhere on the screen then I have to bring it back most times its in the four corners of the moniter that it moves. I have the demension 8300 and the mouse came with it. Can anyone Help Please??

1 Message

March 25th, 2005 19:00

I also have a Dimension 8300 and the curser is constantly jumping to any one of the four corners. Does anyone know who manufactures the Dell mouse? I tried searching for updated mouse drivers
for a Dell mouse but was unsuccessful.

2 Intern

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261 Posts

March 26th, 2005 02:00

For what it's worth, pointer jumping is a classic problem with laser style mice. A common fix is to simply change your mouse pad. Use something that isn't shiney in any way. Try it...it just might help!

20 Posts

March 26th, 2005 18:00

I changed my mouse pad to the original one dell sent me with my computer and it still jumps. and I also tried finding update drivers. Wish there was something that could fix this!

9 Posts

April 5th, 2005 21:00

My problem is fixed. Do not use a dell mouse pad, they cause problems. use cardboard or something that does not reflect, like a fabric mouse pad.

20 Posts

April 6th, 2005 05:00

what do you mean when you say fabric mouse pad? what are you using now? at this point I'd like to throw the mouse out the window!! :womansad:

9 Posts

April 12th, 2005 22:00

A mouse pad that is not made with a shinny surface. You can use cardboard too, I hear that works just as well. Anything with a non - reflective surface would most likely work.

April 18th, 2005 09:00

I'm sure this problem is the mouse.  I've had a Dimension for over 2 years and recently changed the mouse under the Dell guarantee because the old mouse kept crashing my computer. (corded, 3-wheel, optical, Dell branded mouse).
 
The new mouse keeps jumping to the four corners of the screen at random, but no mouse ever did this before on this computer, which 'points' to the problem being with the new mouse! 
 
I'm using a Dell mousepad which is dark coloured and non-reflective.
 
It seems to be an increasing new problem in these forums, which suggests its a new mouse design problem that maybe Dell dont want to acknowledge, because none of the moderators has replied about it yet...
 
Could a Dell tech support person please comment?
 
ty
 
 

3 Posts

April 18th, 2005 14:00

I have a new Diminsion 8400 and the Dell USB optical mouse.  I tossed the freebie Dell mousepad right away and just use the desktop as the mouse surface.  It still jumps to a random corner.  I bought a fancy $15 mouse pad with a nice gel-filled wrist support.  Still jumps.  Tossed that one, too.  Tried plain paper.  The paper moves too much.  Tossed it.  I have yet to find any kind of stable surface to use as a mouse pad, on which the mouse pointer does not jump to a corner of the screen, Usually right in the middle of something like typing a long email, etc., or at the critical point in a shooting game, or something like that.

My old computer is a built-myself AMD Athlon 1700+ monster with a Logitech USB optical mouse.  It has never (not once in 3 years) jumped anywhere that I didn't direct it to. 

The difference may be that my old computer is USB 1.0, and the Dell is 2.0.

I, too, would like to have a Dell support guru wade in on this one.  And don't tell me my mouse is dirty - the darn thing is brand new!

9 Posts

April 18th, 2005 20:00

Cardboard works with most people... i am using a mousepad that I got 10 years ago, and that works. When I say "reflective", I mean plastic.    If you have this problem, try any method I have mentioned before. If the problem continues, try to get in touch with a tech person.

3 Posts

April 21st, 2005 14:00

FWIW - I tried cardboard - the pointer still occasionally jumps, and why on earth would anyone put up with having to use a crummy piece of cardboard for a mouse pad, when there is obviously a problem with Dell and the USB mouses that Dell needs to address?  Using cardboard is an unacceptable "solution".

3 Posts

April 28th, 2005 22:00

Well, I did find a dull plain black mouse pad (Microban by Fellowes), and the problem has gone away.  I still think this is a lot of trouble to have to go to in order to get Dell-supplied and Dell-assembled hardware to work right.

9 Posts

April 28th, 2005 22:00

I understand, and I don't understand why they must send mousepads that screw with the mouse thingie.... If you still have a problem with the pointer when you use cardboard, then the problem is more than the mousepad. I was lucky that it was only the mouse pad. Try updating the driver, that may help... and if you already tried that, it's time to contact tech support. (and if they cant fix the problem, get a regular mouse with a ball... don't suffer with an optical mouse that has a mind of its own)
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