POST ERROR Ithr

Question

I am a help desk technician and one of the Dell GX280's we use started giving an Ithr error during POST preventing computer from Loading.  If we keep trying, it will eventually work.  We are concerned that the computer might die as we can not locate the issue.  I have replace the unit with a temporary so the customer is still functioning but need to fix and return computer to the user. Can someone assist in locating the issue causing the error.

MichaelCretired · Answer

MatthewStone,

Thanks for using the Dell Community Forum.

Can you give us the exact error messasge you are getting and also exactly when it appears. By that, when during the POST process does it come up.

scotd1 · Answer

I'm in the same position. New PC, rolled out on Friday 16th August. Today, tried to reinstall an HP USB printer. After removing the software, the same error happens. As soon as I switch on, I hear one beep and a 'dos' style creen has there error messgae....Previous attempts to start this PC have failed at checkpoint (Ithr). Note this and call Dell Technical Support. Any ideas? Hardware failure I suspect. The following link suggests system is over heating:

http://forums.us.dell.com/supportforums/board/message?board.id=oplex_other&message.id=18982

MatthewStone · Answer

i have located the problem for my situation down to faulty USB ports and disabled all onboard ports and installed a PCI 4 port USB 2.0 Card. we have run into issues with the dell ports malfuctioning in several cases.  perhaps the devices the users are using require to much power or something that tends to kill them, i am unsure but the PCI cards work great and are cheap. thinks for the reply. the only down fall is all ports on computer have to disabled not just on or two or the back ports. idd like to keep the front ports enabled and disable the back ports perhaps there could be a BIOS update with this ability at a later time. again thanks.

scotd1 · Answer

Excuse the misspelling... Just to clarify, this is also a GX280, just bought, Celeron, 512MB.

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POST ERROR Ithr

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