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September 26th, 2010 11:00

Precision 490 start-up problem

Recently started having a problem with start-up. My Precision is a few years old, but has been very stable. OS is Wins 7 64 bit, dual Xeon processors, 8GB Ram.

I have a had a few lockups that forced a hard shutdown. When I look at the front panel I see the number 4 lit up. When I press the start button the only thing that happens is the 4 goes away and the number 1 and 3 light up. If I wait nothing happens. If I keep holding the button the 4 lights up again and 1 and 3 disappear. Generally if I wait 5 to 10 minutes I can press the start button and then the numbers 3 and 4 light up and then I here disk drives spinning and the system boots. I'm concerned I am working up to a system failure. Any thoughts? Don't think it is a software problem. This issue predated my upgrade to Wins 7, previously XP.

Thanks,

Pete

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34.2K Posts

September 26th, 2010 11:00

Hi Pete,

Did you already check your troubleshooting guide? The number 4 light indicates a normal system off state. But the 1 and 3 lights indicate a possible power supply problem.

3 Posts

September 27th, 2010 21:00

I looked through a bunch of things before I posted this question. I had a feeling it was a power supply issue. Do you think I should just go and replace it before it dies?

October 2nd, 2010 17:00

Im having the same symptoms precision 490 reseated ram took out all cards disconnected drives etc., The only thing that works is leave it off for a while, with the  power disconnected,and then try again. It may have been triggered by a suspect usb hub with several memory sticks connected to it while I was doing a antivirus scan!

Id be interested in any suggestions, the documentation suggests a power problem as above!

Thanks

January 19th, 2011 13:00

Did you have any luck with sorting that problem? Is it a motherboard issue or a powersupply? Mine has finally refused to boot even when stripped almost bare.

Did you replace the powersupply and did this solve the problem?

Thanks George

2 Posts

February 11th, 2011 08:00

I am having the same problem with a few of my 490's. 3Q10 I lost 1 to this same thing, replaced the power supply, and a few weeks later I was having the same problem. I have another post explaining my other isses with these. I have 12 systems all bought in 1Q08 that run 24\7, with about 4-5 reboots a year.

3 Posts

March 16th, 2013 06:00

I am having this issue as well, I worked around it for months by unplugging the computer while I was not using it, and plugging it back in and pressing the power button to get it to start. This worked for months, but i needed to unplug more and more bells and wissles to make it boot. It stopped booting today, even after I unpluged everything but the cpu ram and gpu, it still did not boot. Any ideas?

3 Posts

November 24th, 2015 00:00

I have had a 490 since 2007, was to loud to be a server in my loft where I slept as well, so it been sitting for years.

I am getting diagnostic light 1,3 and power blinking.(manual says power supply) I currently have the power supply out by itself and have a paperclip in the 24 pin connector on the the green and a black. Does the same as if it was in the case and hooked up to everything.(powers up fine but once I power down it wont power back up until I unplug and leave i for a while.

Assuming its the power supply? but don't understand why it intermittent?

3 Posts

November 24th, 2015 20:00

Be careful when replacing the superpower. It does not follow the standard spec for a 24 pin cable. I killed the computer I was having problems with to learn this.

I remember that whenever I would plug my 490 in, the fans would spin up for a second before it went back to off. I found that if I turned it on before this happened, I got better luck. Once the computer is on, it works fine for a very long time, though I was using it as a PC instead of a server.

3 Posts

November 25th, 2015 02:00

thx, but once  turn it off it won't start up for a while?and what do you mean be careful ?

11 Legend

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47K Posts

November 25th, 2015 07:00

1 and 3  is related to power supply if 1 and 3 are Blinking Amber.

Solid Green ON is ram modules are installed and they are bad.

http://www.dell.com/support/home/us/en/19/product-support/product/precision-490-dt/manuals


3 Posts

November 25th, 2015 09:00

By careful, I mean that when I replaced my power supply, I got a normal one, and it killed the motherboard. 

Towards the end, It was very finicky about when it would turn on for me, I need to leave it unplugged for a while before trying.

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