'Problem Detected...' HELP!!!!!

Question

Okay, here is the skinny...I just got hooked up with SBS/Yahoo DSL. Ever since then ans with no prior warning, my computer just shuts down completely. I get a Blue Screen with white text that says:

“A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you have seen this Stop error screen, restart you computer. If this screen appears again, follow these steps:

Run a system diagnostic utility supplied by your hardware manufacturer. In particular, run a memory check, and check for faulty or mismatched memory. Try changing video adapters.

Disable or remove any newly installed hardware and drivers. Disable or remove any newly installed hardware. If you nee to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select safe mode.

Technical Information:

***Stop: 0X00000007F (0X00000000 0X00000000 0X00000000 0X00000000)

Beginning dump of Physical Memory

Physical Memory dump complete.

Contact your system administrator of technical support for further assistance.”

I have tried re-installing the DSL sofrware and re-installing my device drivers. But I am still shutting down on a regular basis. Can anyone help?

I'm am a little leary about calling Dell Support as I am scared that I will get someone that hardly speaks english.

HELP!!!!

Denny Denham · Answer

Timboloco, You may have a problem with RAM. See this. For checking RAM see this.

will_brokenbour · Answer

Hi Timboloco,

Can you let us know what kind of connection you have between your DSL modem and the computer? USB? Ethernet?

I have seen a few instances where the USB driver for the DSL modem has caused this stop message.

Timboloco · Answer

Denny: I went to the two links that you had in your post and, quite frankly, they might as well have been written in Russian as I had NO clue what any of it ment. Sorry, but when it comes the Computer, I am a novice.   will_brokenbourgh: I have an eathernut connection. However, now that I think of it, when it came time to hook everything up, I did not even know if I had ethernet, I just plugged the cable into the first plug I could find in the back of the 'puter. It is the plug that is next to all the USB plugs. Could that be my problem, or would my internet connection even be working if it were not in the correct connector?   Sorry guys, I wish I new a little more about what I was doing or I might be a little more helpful.   I have one more question, the blue screen message mentioned something about ' Run a system diagnostic utility supplied by your hardware manufacturer.' What is this and where can I find it?

will_brokenbour · Answer

Timboloco,

Well, if you did not connect everything correctly, it's highly unlikely you could access the Internet unless you're extremely lucky! ;)

If you are not using the USB part of the modem, then the next place to look is device drivers for other USB devices, such as cameras, webcams, card readers, etc. In my experience some poorly written USB drivers can cause the 'blue screen o' death'. Typically, ethernet connections don't cause too much trouble in this respect.

Most modern ethernet connections on a computer look like a big telephone jack. The plug that goes into the ethernet connection looks like a large telephone plug with 8 pins. Usually the ethernet symbol is three little computers computers all connected by lines.

After all of that, I would follow Denny's advice. I'm not sure what was in his links, but carefully removing and re-inserting the RAM memory can sometimes help.

Be EXTRA CAREFULL before handling RAM and other components in your computer! After shutting down your computer and removing the cover, be sure to touch the metal part of the power supply for a second, and if possible, keep your arm on the power supply to prevent any build-up of static electricity. Static electricity built up in your body can destroy RAM modules, hard-disks and others, so be careful. Also, avoid touching any of the connections on the RAM module, instead handling the RAM by the side edges. If you have canned air, blow the slots where the memory go before re-inserting them, just to dislodge any dust that's in there.

If this STILL doesn't do the job, you have an issue with hardware or software that must be diagnosed with specialized testers and programs.

Timboloco · Answer

Does anyone know where I can find these Testors or Diagnostic Programs?

The Gunny · Answer

Timboloco,

I've also ran all of the system diagnostics, checked the lights on the back, and a dozen other tests that show everything is all right and it stills reboots whenever it feels like it. In fact, it did it today when I first tried to get on line.

The Gunny · Answer

Timbolo,

I'm having the exact same with my Dimension 4600 that you are. However, I'd been with SBC/Yahoo for almost a year before they started. So far I've replaced my Sound Card, Graphics Card and Memory and nothing has worked. I have a motherboard on order right now. If that doesn't solve the problem I don't know what, short of a new computer that isn't a Dell, will. I bought mine in Aug. of 2003.

The Gunny · Answer

Timboloco,     My bust. I went back and checked the dates on my dmp files and this started after I had setup a new SBC account with a new speedstream DSL modem. Never had a probelm til then.

The Gunny · Answer

Timboloco,

Go into your bios and check to see if your integrated sound is on. If you have a sound card installed, which I do, that will cause the problem you're having. Something in the SBC software evidently turns that sound on because all of my problems started after using the new SBC software. Up until now I haven't had a problem of any kind.

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"Problem Detected..." HELP!!!!!

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