Replacement graphics card

Only Dell customer service can answer questions about Dell warranty actions; this forum is peer-to-peer (user-to-user) help, with occasional participation by Dell product support (not customer service) types.

SuperGum

No, there is no Dell warranty on the graphics card, after the warranty expires on the computer, unless you purchased a new retail card from Dell.

Bev.

I thought that was the case. Where could I get a replacement?

SuperGum, if fans are causing you grief, you might consider a fanless design.

Or, a new, high quality fan and heatsink should solve the problem. The Accelero L2 is used by various video card manufacturers on their current offerings. It's quiet, thermostatically-controlled, and effective. At under $30, it's considerably cheaper than a new card.

SuperGum

www.newegg.com

Bev.

Thanks for the replies and suggestions. I didn't know I could replace the fan I'll look into it.

SuperGum No, there is no Dell warranty on the graphics card, after the warranty expires on the computer, unless you purchased a new retail card from Dell. Bev.

Hi there,

This is not strictly correct - it depends on the country that you are in and any applicable laws for those countries. For example, I'm based in the UK and in this same situation, we would cover the video card for an additional 90 days.

I would advise you to contact your local Dell Technical Support team who will be able to advise you whether or not you are still in warranty with the video card.

It's worth trying, especially since the replacement card is failing again just after the warranty period ended.

Hi Bev,

I've sent you a private message - I hope that's okay.

Other than that, I echo what rdunnill has said. The best thing to do in this situation is for SuperGum to call their local Dell Technical Support team who can clarify whether it is or is not in warranty.

Some fans can be carefully removed and oiled.  This is not a fix per se but rather a bandaid to get you by

Until you get a replacement fan.

If the 90 days applies to me (Northern Ireland) I would be out of warranty about a month. I asked the question in the forums because I deleted my inbox in January and that's where the dell's tech email was.

"Under the circumstances, I think my post is appropriate, given the information posted by 'SuperGum', who makes no mention when the warranty ended, only that the card was replaced one week after it ended.

Plus, how does one know, where a member resides, unless it's included in their post!"

The reason the answer was not "appropriate" is because, unless you're actually a Dell employee in stealth mode, you're not qualified to answer the question. Nor am I. Nor is anyone who isn't a Dell employee. Plus, as noted, in this case you didn't have enough info to answer the question correctly even if you were a Dell employee.

Harsh? I'm not trying to be. But I see too many people here speaking *for* Dell who are not in a position to do so. If the question is about problems that people have seen, replacements that people have used or tried to use, experiences, preferences, etc., they're fair game. But if a question is about a Dell warranty action, or a Dell support action, or any other Dell-specific policy/process/whatever issue, we should really leave it to actual Dell employees to speak for their company on the subject. I certainly wouldn't expect Dell employees to randomly jump in and make bogus claims about my company's policies and obligations, so I avoid doing the same to them.

If the 90 days applies to me (Northern Ireland) I would be out of warranty about a month. I asked the question in the forums because I deleted my inbox in January and that's where the dell's tech email was.

Hi john, the service tag is in the subject of the pm my phone wouldn't let me type in the body if the message