The error message given can have many causes; this article from the Microsoft Knowledge Base addresses this specific error message, but I present it for your information only. The diagnostic portion of the article would require you to have the software needed to program in Visual Basic.
As to what you can do, you have some choices. Since the error message does not specifiy the .dll which cannot be loaded, the only active measure you could take would be to run the system file checker utility, to see if any of your .dlls are being reported as corrupted or missing. To do this, go to Start | Run | enter sfc in the field and OK the run. Click the Settings button. In this window, verify that the sfc will either always back up file changes, or that it will prompt you for backup--you do want that done; make note of the backup files' location, in the event that you must restore any files. In addition, have the Log File set to append to existing log; you can also view the log from here: this is a record of what the sfc finds and does when you run it. Finally, verify that it will check for changed and deleted files both. If you make changes, click Apply, then OK, and start the run. Have your operating system CD available in case you must extract a new copy of a file. Be careful with this utility: it sometimes reports false positive file corruptions. If you have updated your IE or Windows, suspicious corruption reports can result. Should you agree to extract new copies of files, make note of where they are going to be installed, and if your system then begins to run badly, you will be able to go to the backup folder and restore the previous copy of the file(s) now causing trouble. This said, it also finds instances of genuine corruption and always finds deletions. It's a useful tool when you use it cautiously. Just do so and keep records or view the log, then watch your system after that so that you know what to do, OK?
Beyond this, other than calling Dell Tech Support to ask about the problem, I don't know of anything else you can do. It's possible that the problem is with the initial file on the CD--the one which causes it to autorun, or it's possible the problem is with the viewer, since you are evidently not running the autorun file.
I started the SFC. Got a message about a DLL missing. I scanned my Windows 98 SE CD and did a find for all DLL's. The DLL listed is not located within the list for the W98 CD.
It asks me if I want to restore or update verification information.
What does "update verification information" mean??
I did uninstall Norton Cleansweep a few days ago.
I think I may have gone a little crazy with the cleansweep!!!
To restore would be to extract a new copy of the file; to update means to accept the missing .dll as normal, so that the SFC does not inform you again that it is missing. I don't advise doing this at the moment.
Possibly so, on the CleanSweep Issue :) Hey, it happens :)
What is the name of the missing .dll file? I'll search my system for it, as well as some online sources for files I know of, if I can have the filename.
Sorry to have taken so long--my people wanted food, then I wanted to find out some things about yoour missing files, as opposed to what's needed to read this CD. I found some things out.
First, most of of your missing files are not native to Windows 98 Original, which is what I run. Secondly, using a .dll minder program, I found that the only .dll files needed for reading the Resource CD are all native to Windows 98 Original. In a bit, I will give you the list of .dll files you need to be able to find in order to read the CD.
I do have two of your missing files: they relate to an update you got a Microsoft having to do with a better Help system. I can send those to you.
I am not at all familiar with most of the filenames, though; a couple I can hazard a guess as to the source, but it would only be a guess. Since these are not OS files, I will try my .dll file sources and see if they can be found, but I can't promise anything, OK?
OK, the list of .dlls used to read the Resource CD: C:\Windows\System:
I will go see what I can find in the way of replacing the other .dlls you have; if you could go to Start | Find, and see if you can find these 7 Windows .dll files, that would be good, OK? All should be located in Windows\System. The two from the CD will undoubtedly still be on the CD. Even CleanSweep can't touch that :)
I was able to find one of your files at a .dll site; the apitrap.dll file is here; actually, if you search for apitrap.dll, it brings up an ftp download source of Symantec; the file is a CleanSweep file. That's the only one of your list which I was able to find. As I said, I can send you two files, if you like: inenwh32.dll and roboex32.dll; both related to a Windows update for help files. Since I had only these two files, and none of thefiles listed are being used in order to view the Resource CD, then they won't be the problem, I don't believe. There may be other missiing files, which is why I wanted you to check your system for the files I listed in the previous post.. Just let me know if they are missing or not, OK?
I don't know that you would gain anything by reinstalling Windows, I'm afraid, at the moment. The deleted files aren't coming from there, as nearly as I can find out.
Let me know if you would like the 2 files sent that I have, OK, and also if you are able to find anything missing on the list of files I posted in the message just prior to this, let me know that, too, OK?
I believe most of them are, except for inetwh32.dll and roboex32.dll, both of which are Microsoft update files. I thought I'd send those, and Eric did restore his regsvr file, and that's about all I can do from here. From the files listed, I'm not certain why the ability to view the Resource CD has been lost. I figured I'd see what happened here, then go ahead and update the SFC readings the next time Eric runs it--what would you think of that?
Sure thing, I'll send them as a .zip file as soon as I finish here, OK?
The .dll minder is a nice little utility which I was told about by a person named Troll Proxy in one of the other conferences here; it's available as freeware from Turbo Ware, is called What's Happening, and comes as a .zip file. For all the programs active, it tells you what .dll files are being used. I never actually had to use it before today, but it worked very nicely, I thought :)
I viewed the Resource CD on a non-Dell system which does not have threed32.ocx on the hard drive, but has the vb40032.dll file on the hard drive as well as having it on the CD. You can try copying it to your C:\Windows\System folder, but this little utility said that the copy on the CD was the one being used for reading the resource CD. They can do that--you just have to tell Windows the source of a file, and it will read and use it from there. There is no way to write the threed32.ocx file to the CD, but then you were able to read the CD with it elsewhere before, so that won't be the problem.
OK, so I'll send the two files, you unzip them and copy them into C:\Windows\System, and that will at least return the Microsoft files to you. Once yoiu copy the files in, I woud restart the system prior to trying to view the Resource CD, just to make sure all is well. be prepared to delete the two files I sent, should Windows boot badly, OK?
I surely did--I bookmarked the site the day you posted it :) It's my plan to take the file list there for any insight it might offer, but, like you, I think these are by far mostly Symantec files, and as such may not be there. I'll get that done after dinner, as things are planned at the moment.
KayH
1.1K Posts
0
April 30th, 2000 12:00
Hi Eric,
The error message given can have many causes; this article from the Microsoft Knowledge Base addresses this specific error message, but I present it for your information only. The diagnostic portion of the article would require you to have the software needed to program in Visual Basic.
As to what you can do, you have some choices. Since the error message does not specifiy the .dll which cannot be loaded, the only active measure you could take would be to run the system file checker utility, to see if any of your .dlls are being reported as corrupted or missing. To do this, go to Start | Run | enter sfc in the field and OK the run. Click the Settings button. In this window, verify that the sfc will either always back up file changes, or that it will prompt you for backup--you do want that done; make note of the backup files' location, in the event that you must restore any files. In addition, have the Log File set to append to existing log; you can also view the log from here: this is a record of what the sfc finds and does when you run it. Finally, verify that it will check for changed and deleted files both. If you make changes, click Apply, then OK, and start the run. Have your operating system CD available in case you must extract a new copy of a file. Be careful with this utility: it sometimes reports false positive file corruptions. If you have updated your IE or Windows, suspicious corruption reports can result. Should you agree to extract new copies of files, make note of where they are going to be installed, and if your system then begins to run badly, you will be able to go to the backup folder and restore the previous copy of the file(s) now causing trouble. This said, it also finds instances of genuine corruption and always finds deletions. It's a useful tool when you use it cautiously. Just do so and keep records or view the log, then watch your system after that so that you know what to do, OK?
Beyond this, other than calling Dell Tech Support to ask about the problem, I don't know of anything else you can do. It's possible that the problem is with the initial file on the CD--the one which causes it to autorun, or it's possible the problem is with the viewer, since you are evidently not running the autorun file.
Good luck,
Kay
emw1972
8 Posts
0
April 30th, 2000 14:00
Thanks for the info.
I started the SFC. Got a message about a DLL missing. I scanned my Windows 98 SE CD and did a find for all DLL's. The DLL listed is not located within the list for the W98 CD.
It asks me if I want to restore or update verification information.
What does "update verification information" mean??
I did uninstall Norton Cleansweep a few days ago.
I think I may have gone a little crazy with the cleansweep!!!
Thanks again.
Eric
KayH
1.1K Posts
0
April 30th, 2000 15:00
Hi Eric,
First of all, no problem at all :)
To restore would be to extract a new copy of the file; to update means to accept the missing .dll as normal, so that the SFC does not inform you again that it is missing. I don't advise doing this at the moment.
Possibly so, on the CleanSweep Issue :) Hey, it happens :)
What is the name of the missing .dll file? I'll search my system for it, as well as some online sources for files I know of, if I can have the filename.
Kay
emw1972
8 Posts
0
April 30th, 2000 15:00
I think I'll leave off the Norton Cleansweep until I know what I'm doing!!!
Oh, maybe this will help, maybe not. I was able to view this ResourceCD last week. So, odds are, it's me that messed something up.
Here is what I found out..
Missing DLL's....(not found on w98 cd either)
AHIEHELP
APITRAP
NETPERF
QDCSINET
QDCSPI
ROBOEX32
INETWH32
IRALPTTR
IRAREG
IRAWEBTR
IRAMDMTR
IRASRIAL
SYMEXCPT
LUCB
Missing EXE...
AXDIST(not found on w98 cd)
REGSVR32(FOUND this one..)
Missing VXD...
CSHOOK(not found)
Missing OCX...
PING(not found)
Should I reinstall W98!?!?
Thanks again.
Eric
KayH
1.1K Posts
0
April 30th, 2000 18:00
Hi Eric,
Sorry to have taken so long--my people wanted food, then I wanted to find out some things about yoour missing files, as opposed to what's needed to read this CD. I found some things out.
First, most of of your missing files are not native to Windows 98 Original, which is what I run. Secondly, using a .dll minder program, I found that the only .dll files needed for reading the Resource CD are all native to Windows 98 Original. In a bit, I will give you the list of .dll files you need to be able to find in order to read the CD.
I do have two of your missing files: they relate to an update you got a Microsoft having to do with a better Help system. I can send those to you.
I am not at all familiar with most of the filenames, though; a couple I can hazard a guess as to the source, but it would only be a guess. Since these are not OS files, I will try my .dll file sources and see if they can be found, but I can't promise anything, OK?
OK, the list of .dlls used to read the Resource CD:
C:\Windows\System:
advapi32.dll
mfc40.dll
msvcrt20.dll
msvcrt40.dll
ole32.dll
oleaut32.dll
olepro32.dll
D: CD-ROM: ( Resource CD):
threed32.ocx
vb40032.dll
I will go see what I can find in the way of replacing the other .dlls you have; if you could go to Start | Find, and see if you can find these 7 Windows .dll files, that would be good, OK? All should be located in Windows\System. The two from the CD will undoubtedly still be on the CD. Even CleanSweep can't touch that :)
Later,
Kay
KayH
1.1K Posts
0
April 30th, 2000 19:00
Hi Eric,
I was able to find one of your files at a .dll site; the apitrap.dll file is here; actually, if you search for apitrap.dll, it brings up an ftp download source of Symantec; the file is a CleanSweep file. That's the only one of your list which I was able to find. As I said, I can send you two files, if you like: inenwh32.dll and roboex32.dll; both related to a Windows update for help files. Since I had only these two files, and none of thefiles listed are being used in order to view the Resource CD, then they won't be the problem, I don't believe. There may be other missiing files, which is why I wanted you to check your system for the files I listed in the previous post.. Just let me know if they are missing or not, OK?
I don't know that you would gain anything by reinstalling Windows, I'm afraid, at the moment. The deleted files aren't coming from there, as nearly as I can find out.
Let me know if you would like the 2 files sent that I have, OK, and also if you are able to find anything missing on the list of files I posted in the message just prior to this, let me know that, too, OK?
Later,
Kay
Erik1
837 Posts
0
April 30th, 2000 19:00
Erik
B3JR9, UKMBH & 07C0D
emw1972
8 Posts
0
April 30th, 2000 19:00
PLEASE email me those two .dll files.
I found all 7 of those .dll files under my C:\windows\system.
I also found threed32.ocx there. It was not on the ResourceCD.
I did not find vb40032.dll under the C:\ drive. But, did find it on the ResourceCD.
What's that mean?!?! Should the vb40032.dll file be under the C:\ also??
THANK-YOU.
Eric
KayH
1.1K Posts
0
April 30th, 2000 20:00
Hi Erik,
I believe most of them are, except for inetwh32.dll and roboex32.dll, both of which are Microsoft update files. I thought I'd send those, and Eric did restore his regsvr file, and that's about all I can do from here. From the files listed, I'm not certain why the ability to view the Resource CD has been lost. I figured I'd see what happened here, then go ahead and update the SFC readings the next time Eric runs it--what would you think of that?
Have a good one,
Kay
KayH
1.1K Posts
0
April 30th, 2000 20:00
Hi Eric,
Sure thing, I'll send them as a .zip file as soon as I finish here, OK?
The .dll minder is a nice little utility which I was told about by a person named Troll Proxy in one of the other conferences here; it's available as freeware from Turbo Ware, is called What's Happening, and comes as a .zip file. For all the programs active, it tells you what .dll files are being used. I never actually had to use it before today, but it worked very nicely, I thought :)
I viewed the Resource CD on a non-Dell system which does not have threed32.ocx on the hard drive, but has the vb40032.dll file on the hard drive as well as having it on the CD. You can try copying it to your C:\Windows\System folder, but this little utility said that the copy on the CD was the one being used for reading the resource CD. They can do that--you just have to tell Windows the source of a file, and it will read and use it from there. There is no way to write the threed32.ocx file to the CD, but then you were able to read the CD with it elsewhere before, so that won't be the problem.
OK, so I'll send the two files, you unzip them and copy them into C:\Windows\System, and that will at least return the Microsoft files to you. Once yoiu copy the files in, I woud restart the system prior to trying to view the Resource CD, just to make sure all is well. be prepared to delete the two files I sent, should Windows boot badly, OK?
Later,
Kay
Erik1
837 Posts
0
April 30th, 2000 21:00
http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp?fr=0&sd=msdn
Erik
B3JR9, UKMBH & 07C0D
KayH
1.1K Posts
0
May 1st, 2000 00:00
Hi Erik,
I surely did--I bookmarked the site the day you posted it :) It's my plan to take the file list there for any insight it might offer, but, like you, I think these are by far mostly Symantec files, and as such may not be there. I'll get that done after dinner, as things are planned at the moment.
Later,
Kay