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38609
April 13th, 2012 10:00
Screen Resolution Keeps Changing
Hello Everyone,
I recently purchased a brand new Dell XPS 8300 and for a few days I did not encounter this issue however after installing all of my desired programs, my Screen Resolution changes whenever the computer gets restarted or goes to sleep, etc.
I have a HP w1707 Widescreen monitor and the system is running Windows 7. My complete PC profile (specs) is here:
http://pcpitstop.com/betapit/sec.asp?conid=24873743
I do play games with my system:
SecondLife
World of Warcraft
StarWars - The Old Republic
TERA
According to these websites, my computer is more then capable of running their programs however the main issue is again; when the PC goes to sleep or is restarted; the screen resolution changes.
The display states it's native resolution is: 1440 X 900
The resolution does not change when I am playing a game nor does it change it seem whenever I am activly doing something. All of my devices are up to date and I've confirmed the drivers are up to date. What else can I do?
fireberd
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April 13th, 2012 15:00
Two things. First, make sure Windows 7 is detecting the HP monitor correctly. Some are plug and play (no drivers) and considering its a 17" monitor (with 1440X900 native resolution) its probably not "new" and Win 7 may not be able to properly detect it. Check the Device Manager to see if its being detected as the HP and correct model number. If not, that could be one problem, and in that case check with HP to see if they have a Vista/Windows 7 driver for it.
The monitor detection is most likely the problem, but if not, update the Video drivers and see if that helps.
brenbetts
3 Posts
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April 13th, 2012 16:00
Thanks for your information,
I did check the Device Manager and it's showing my device is up to date and the correct monitor.
I've also confirmed through Nvidia that the graphics card is up to date. Unless you're referring to something else as far as video drivers?
The Dell PC Check Up and Windows Updates confirms all of my drivers are up to date so I'm not sure where else to go now.
Mary G
6 Operator
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20.1K Posts
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April 14th, 2012 13:00
Uninstall all the programs that you added. Win 7 cannot run old utilities and some old software. OR--You can revert to Factory Settings to see if something you added is causing the problem. Since the computer worked before you added your programs, that should fix things. If it doesn't, contact Support.