So called service??

I am sorry! I have had no problems with dell. Any problem or question I have had they have answered in English! They are a very stable computer company. They have the # 1 Tech support in the world. Also they have many phone numbers possibly you went into the wrong extension, I aggree it can get confusing. I am sorry and hope you will have a positive exprerience with dell. -Greg










dlm1 wrote:
- I purchased my Dell in Feb 2002, the night I hooked
- everything up, the modem would not dial correctly. I
- called the supposed experts at Dell, but I couldn't
- get anybody who spoke english, (imagine that, here
- in the US) , I finally figured it out on my own,
- after 3 hours on the phone with these screw-balls.
- Now, when I receive my rebate, I get a second check
- by mistake. So we call them to tell them,(since we
- are honest) and they proceed to yell at my wife,
- like she stole it from them.
- I'm so glad I didn't fork out $200 more for this
- sorry #$% service.
- I would reccommend to anybody, NOT to get a Dell,
- DUDE!~!
- I'll try Gateway, or anybody else first, at least I
- have a chance of them speaking English.
-
-

Have to agree. I bought a Dell because of service and hardware reputation. So far, very disappointed in both; regret my decision. I wish I could have my old Compaq back! :-(

No problems here, I am glad this dude got a Dell and would do it again in a minute. My suggestion is sell your Dell to someone else an buy a Gateway, but disappointment is lurking around the corner. Believe me, I know.........

when I had to call for help, and waited for 30 minutes on hold, got one person who spoke mexican, but couldnt speck english, so I had to wait another 30 minuts on hld, got a person, who could speck english but not very well, and he even said that he was living in one of the iraq or something counry from that part of the world, took me 45 minutes to get him to under stand what my problem was( fan going bad ) and then the dummy wanted me to remove the fan( from the processer) and start the system up to see if it still made the nozie, what kind of dummy has you take the fan off the processer and start it up ?!?

wish I would had bought a Sony, my friend did and hasnt had any problems yet.

redknight67:

For crying out loud, all of the Dell tech support people speak English - although they may have an accent. Just like we all do based upon where we live in the U.S.

Here's a bit 'o education for you:

1. The language is not "Mexican", it's called Spanish.
2. Dell does not have a tech support center in Iraq. They do however have a tech support center in India.
3. speck = speak
4. nozie = noise
5. The procedure you relayed in your message for determining the fan "nozie" used by the Dell tech is the Dell SOP.
6. Just because someone is from outside of the U.S. or speaks with an accent does not mean that they are not intelligent. It does however tell us a lot about the purveyor of the message.
7. Be careful before you call someone else a "dummy".

Mark

Dimension 8200 Series, Pentium 4,Processor at 1.9GHz
512MB PC800 RDRAM
Dell Enhanced Performance USB Keyboard
Dell 1702FP Flat Panel Monitor
64MB DDR NVIDA GeForce3 Ti 200 Graphics Card with DVI
80GB Ultra ATA/ 100 Hard Drive
Microsoft Windows XP Professional
10/100 PCI Fast Ethernet NIC Factory Install
V.90/56K Telephone Modem for Windows
16X DVD-Rom Drive
Turtle Beach Santa Cruz DSP, Sound Card
Klipsch Promedia 5.1 THX Certified Speakers
250MB Iomega Zip Built-In Drive
MS Worksuite 2002,CD
24x/10x/40x CD-RW Drive

Gregory

Very well stated.

John

I did't say I was confused! I knew what I was talking about, but when I explained my problem to him he couldn't understand and kept saying" Not my problem". My problem was the modem was not dailing the servers number correctly. It would dial someones cell, a motel, and then McD's, while saying it was 555-5555 (ie). How hard was it for them to solve this? I'm new to the internet, but not computers. When entering the info thru the wizard, I left out the {-} in the phone number, but they didn't even offer to ask questions, just "Not my problem". And as far as the wrong ext, I CALLED CUSTOMER SERVICE, TECH SUPPORT.

Bravo..........well said!