The error message I get is "could not load trial version dll (C:\programfiles\32bit\tv.dll)". This is when I attempted to install Turbo Tax from a cd-rom.
You could get this message for at least a couple of reasons that I know of off the top of my head: one is damage to the CD or the installer program on the CD, and the other is the situation where you have previously installed this program, then uninstalled it. Sometimes you have either a usage limit or a time limit on trial versions. Is your TurboTax a trial version? If not, then it speaks to damage on the CD or in the installer, but I'll check into that at Intuit and see if I can find something there.
What are you told with the antivirus software? Is this a program install, or a definitions update?
Excellent news: This article from the Intuit Knowledge Base provides a possible solution for you.
All we need to do now is to see what's up with the AV software, so let me know which software, and whether the problem is in the software itself or with updating definitions.
Thanks for your response. I saw the Intuit page you mentioned and tried the hard disk install, to no avail. On reading the page this time, I realized I had not deleted the 1999 Turbo Tax I have installed. I will uninstall it and try again.
I am running an out of date version Mcafee Virus Scan and purchased a newer version on the web and downloaded it. but could not install it. That's when I found out about the *.MTX virus which can interfere with install/setup.exe files. My computer has the *MTX virus and I can't seem to find a way to eliminate it, since I can't install the download and install from my CD-ROM is also affected. I did check the Turbo Tax CD at work today and it installed there with no problem.
I will try the hard drive install again and let you know.
I will give the Trend Micro site a try. I did manage to get the McAfee AV program installed. I did it after extracting the windows\system\sock32.dll file as suggested on the McAfee site. However, the new,up to date AV doesn't recognize the *.MTX file as a virus apparently, because I have used it to scan my system and it found no viruses.
Let me try the Trend Micro site and I'll get back to you.
I'm not certain which of the .mtx trojans you have. I found both a tool and instructions for one of them at the TrendMicro antivirus library. Take that link and enter mtx in the field, the OK the search. It will kick up their list of the .mtx variants. Since Troj_mtx.A sounds something like your description, the instructions for manual removal and the possible tool for removal are here. You want to be certain that this is the variant that you have before doing anything, so to that end, if you can get the system online, then take it to the TrendMicro HouseCall free online scanner. This free service will install temp files in your C:\Windows\Temp folder and scan your hard drive for you, letting you know the results. It will not interfere with any antivirus program you currently have installed. If, however, you already know the variant of the .mtx Trojan you have, then search the list of variants for manual fixes. If you can't find one that matches your diagnosis and has manual repair instructions, let me know the variant, and I'll look around.
Thanks for info on Trend Micro. There should be something there that will cure my problem. I tried the automatic fix, but it doesn't seem to have worked. I will try the other options tomorrow. Have to call it a night for now, but I do need to get Turbo Tax up and running soon or Uncle Sugar will be sending me nasty notes.
First of all, no problem at all :) So when you took the system through HouseCall, it confirmed that one of the .mtx Trojans was present? It should have named the Trojan exactly, so that if they have a tool for the one named, it should work. If not, then the manual removal instructions for that variant would need to be used. Since you want to run McAfee after this is finished up, we might want to check on what they suggest be done with the particular Trojan. They also have an online encyclopedia with instructions for removal and some tools.
I hear you on the TurboTax thingy: my CD is right here on the desk somewhere, and the papers are in a nice little pile somewhere in another room, so I'm organized :) There's time yet. The sooner the better, of course, but we don't need to get wired just yet.
Keep me posted; if you know the variant involved, post it, and I can see what McAfee says about removal options. I'm a bit concerned that if the variant you have is one which affects .exe files, that the McAfee install is currently infected. In addition, any other .exe files may either be or become infected. A manual removal may be the only option, but it does depend on the variant involved.
When I ran House Call, no viruses were found. A scan with my new McAfee program did not find any either. But yet, I know I have at least 3 files with the *.MTX extension. The Intuit Support person told me Turbo Tax would not install if I had *.MTX files because it is a virus. So far, I still have the *.MTX files and still cannot load Turbo Tax, so he must be correct.
I'm running both Micro Trend and McAfee Virus Scan again just to make sure. I'm somewhat hesitant to go into the registry as a couple of the manual removals require. I have not worked in that area before, and I'm not absolutely sure what I'm chasing.
My next step will be to toss this back to Turbo Tax because I am sure I am not the only one with this specific problem.
I appreciate your help and will keep you posted.
Please do keep me posted. I think, though, that you may need to attempt to manually clean the thing out yourself. Once in a while, these infectons which affect .exe files will infect the virus scanner itself, managing to hide this way.
Symantec does indicate that for Norton AV customers, booting with a clean system disk is necessary, then a complete scan with Norton AV; McAfee wants to automate the process by using definitions and the scanning engine you've installed, but if the install is flawed due to the presence of the infection, then you may want to clean it out manually with the instructions provided at TrendMicro, then scan again, once all the files have been removed to the best of your knowledge. Be sure to dump your C:\Windows\Temp folder's contents first, to remove any of the files which may have been left over from the previous scan at HouseCall.
I agree that getting some true tech support advice is the best thing; they'll better understand what needs to be done, since they've most likely seen it before. Don't forget that if you bought the McAfee program yourself, there should be some tech support available through them as well.
KayH
1.1K Posts
0
March 20th, 2001 02:00
Hi,
What sort of error message or behavior are you getting when you attempt to install something?
Kay
wonderfultom
7 Posts
0
March 20th, 2001 03:00
KayH
1.1K Posts
0
March 20th, 2001 12:00
Hi,
You could get this message for at least a couple of reasons that I know of off the top of my head: one is damage to the CD or the installer program on the CD, and the other is the situation where you have previously installed this program, then uninstalled it. Sometimes you have either a usage limit or a time limit on trial versions. Is your TurboTax a trial version? If not, then it speaks to damage on the CD or in the installer, but I'll check into that at Intuit and see if I can find something there.
What are you told with the antivirus software? Is this a program install, or a definitions update?
Kay
KayH
1.1K Posts
0
March 20th, 2001 13:00
Hi,
Excellent news: This article from the Intuit Knowledge Base provides a possible solution for you.
All we need to do now is to see what's up with the AV software, so let me know which software, and whether the problem is in the software itself or with updating definitions.
HTH,
Kay
wonderfultom
7 Posts
0
March 20th, 2001 23:00
Thanks for your response. I saw the Intuit page you mentioned and tried the hard disk install, to no avail. On reading the page this time, I realized I had not deleted the 1999 Turbo Tax I have installed. I will uninstall it and try again.
I am running an out of date version Mcafee Virus Scan and purchased a newer version on the web and downloaded it. but could not install it. That's when I found out about the *.MTX virus which can interfere with install/setup.exe files. My computer has the *MTX virus and I can't seem to find a way to eliminate it, since I can't install the download and install from my CD-ROM is also affected. I did check the Turbo Tax CD at work today and it installed there with no problem.
I will try the hard drive install again and let you know.
Thanks for your help,
Tom
wonderfultom
7 Posts
0
March 21st, 2001 01:00
I will give the Trend Micro site a try. I did manage to get the McAfee AV program installed. I did it after extracting the windows\system\sock32.dll file as suggested on the McAfee site. However, the new,up to date AV doesn't recognize the *.MTX file as a virus apparently, because I have used it to scan my system and it found no viruses.
Let me try the Trend Micro site and I'll get back to you.
Thanks,
Tom
KayH
1.1K Posts
0
March 21st, 2001 01:00
Hi, Tom,
I'm not certain which of the .mtx trojans you have. I found both a tool and instructions for one of them at the TrendMicro antivirus library. Take that link and enter mtx in the field, the OK the search. It will kick up their list of the .mtx variants. Since Troj_mtx.A sounds something like your description, the instructions for manual removal and the possible tool for removal are here. You want to be certain that this is the variant that you have before doing anything, so to that end, if you can get the system online, then take it to the TrendMicro HouseCall free online scanner. This free service will install temp files in your C:\Windows\Temp folder and scan your hard drive for you, letting you know the results. It will not interfere with any antivirus program you currently have installed. If, however, you already know the variant of the .mtx Trojan you have, then search the list of variants for manual fixes. If you can't find one that matches your diagnosis and has manual repair instructions, let me know the variant, and I'll look around.
HTH,
Kay
wonderfultom
7 Posts
0
March 21st, 2001 03:00
Thanks for info on Trend Micro. There should be something there that will cure my problem. I tried the automatic fix, but it doesn't seem to have worked. I will try the other options tomorrow. Have to call it a night for now, but I do need to get Turbo Tax up and running soon or Uncle Sugar will be sending me nasty notes.
Thanks and good night.
Tom
KayH
1.1K Posts
0
March 21st, 2001 04:00
Hi Tom,
First of all, no problem at all :) So when you took the system through HouseCall, it confirmed that one of the .mtx Trojans was present? It should have named the Trojan exactly, so that if they have a tool for the one named, it should work. If not, then the manual removal instructions for that variant would need to be used. Since you want to run McAfee after this is finished up, we might want to check on what they suggest be done with the particular Trojan. They also have an online encyclopedia with instructions for removal and some tools.
I hear you on the TurboTax thingy: my CD is right here on the desk somewhere, and the papers are in a nice little pile somewhere in another room, so I'm organized :) There's time yet. The sooner the better, of course, but we don't need to get wired just yet.
Keep me posted; if you know the variant involved, post it, and I can see what McAfee says about removal options. I'm a bit concerned that if the variant you have is one which affects .exe files, that the McAfee install is currently infected. In addition, any other .exe files may either be or become infected. A manual removal may be the only option, but it does depend on the variant involved.
Kay
wonderfultom
7 Posts
0
March 22nd, 2001 00:00
When I ran House Call, no viruses were found. A scan with my new McAfee program did not find any either. But yet, I know I have at least 3 files with the *.MTX extension. The Intuit Support person told me Turbo Tax would not install if I had *.MTX files because it is a virus. So far, I still have the *.MTX files and still cannot load Turbo Tax, so he must be correct.
I'm running both Micro Trend and McAfee Virus Scan again just to make sure. I'm somewhat hesitant to go into the registry as a couple of the manual removals require. I have not worked in that area before, and I'm not absolutely sure what I'm chasing.
My next step will be to toss this back to Turbo Tax because I am sure I am not the only one with this specific problem.
I appreciate your help and will keep you posted.
Tom
KayH
1.1K Posts
0
March 22nd, 2001 01:00
Hi Tom,
Please do keep me posted. I think, though, that you may need to attempt to manually clean the thing out yourself. Once in a while, these infectons which affect .exe files will infect the virus scanner itself, managing to hide this way.
Symantec does indicate that for Norton AV customers, booting with a clean system disk is necessary, then a complete scan with Norton AV; McAfee wants to automate the process by using definitions and the scanning engine you've installed, but if the install is flawed due to the presence of the infection, then you may want to clean it out manually with the instructions provided at TrendMicro, then scan again, once all the files have been removed to the best of your knowledge. Be sure to dump your C:\Windows\Temp folder's contents first, to remove any of the files which may have been left over from the previous scan at HouseCall.
I agree that getting some true tech support advice is the best thing; they'll better understand what needs to be done, since they've most likely seen it before. Don't forget that if you bought the McAfee program yourself, there should be some tech support available through them as well.
Good luck with it,
Kay
wonderfultom
7 Posts
0
March 22nd, 2001 03:00
Tom