Stop: OX0000008E error message

Question

My dell dimension E521 is 2 weeks old.it has already showing this error message.when starting computer,the blue screen comes up bla bla bla but in short if this is first time restart your pc ,if it happens again Check with your hardware venoor for any BIOS updates.Disable bios memory options such as caching or shadowing. If a driver is identified in the stop message ,disable driver or check with the manufacturer for driver updates.try caching video adaptors. Stop: ox0000008E(oxc0000005,oxc804EEf91,oxBa577B90,ox000 00000). I have not installed any hardware,since i bought it.Only new thing i put is BARBARIAN pc game cd that my son plays in it.I must say i hadn't seen this message before he stared this game? may b coincident?

UT2005 · Answer

The Stop Ox00000008E error message usually indicates theres a problem in one or more of your memory modules. If i were you, send the PC back if its only 2 weeks old.

But you said it only happened when you installed that game?

Applications can also interfere with Windows Memory Space and when that happens it can cause the system to fault. Uninstall the game and see if it happens again.

Also once installin the game again make sure you have the latest video card drivers.

kinaho · Answer

Thanks U2oo5.I have already uninstalled it and i shall  see.

taskbbu · Answer

Have you resovled your problem? I have the same problem. Microsoft has a hotfix 892489. I sent them a message to find out how to get the hotfix. Haven't heard anything as of yet.

kinaho · Answer

i am not sure .It doesn't do it all the time .it only happened i think 5 times over 18 days.since i wrote this message it hasn't happened. I am going to uninstall the pc games  Rome total war and barbarian invasion just to be sure.I will post the outcome.

kinaho · Answer

i contacted dell.this is what they have ask me to do.i hope it will help to somebody.i myslef haven't tested it yet

Hardware Diagnostics or Express Test

1. Shut down and restart the system
2. Start tapping the F12 key as soon as you see the blue Dell logo.

3. The ‘One time Boot Menu’ appears

4. Select ‘Boot to Utility Partition’ using the arrow keys and press enter.

5. Click on Test System.

6. You will see the Dell Diagnostics loading

7. Click on Express Test.

The Express test will check all the hardware components and the results of the test can be viewed on the right hand side of the screen. If the test fails please reply to this mail with the exact error code and error message so that we can proceed further.

Please note that if the hardware diagnostics pass, you would need to get in touch with our software specialists. Y ou cancontact our Software Support team on 0870-3664026. Please note that the software support is a paid service, meaning they will charge you a nominal fee for the assistance provided.

Locked Topics – Desktops General

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