After running the diagnostics i got these failures. Does anyone know what those System Memory Failures are and how to fix them? Finally, is this a big deal? I have Dell Optiplex 7010 sff i7-3770. Thanks
Dell has only validated this system with up to 16 GB of RAM. So just because you can physically install more RAM, doesn't mean it will work correctly. And your diagnostics results may suggest that the extra RAM doesn't work correctly.
You may have errors and/or crashes because you've exceeded the validated specs, and Dell won't responsible for any such problems or losses of data that may occur. So you can use 24 GB, at your own risk. :emotion-5:
If CPU-Z says they're all the same rank, probably dual rank, then the only thing that matters is the 2x 4GB modules are in slots with the same color retention clips and the 2x 8GB are in the other pair of slots with the other color clips.
If you want to test things, install only the original 2x 4GB in slots 1 and 3, which should have the same color clips. Run CPU-Z to see the rank for each module. Then run the diagnostics and see if you get errors.
Now swap in the 2x 8GB into those same two slots and rerun CPU-Z and diagnostics. Do you see errors with either config?
Then add the 2x 4 GB to the remaining empty slots and rerun the diagnostics. Any errors now?
Means you'll probably have to figure out which module(s) failed and replace it (them) as a matched pair.
First, try reseating all modules in their slots and use canned air to clean out the dust. Then rerun the diagnostics. Read and follow the instructions in the manual...
Thanks. Yes it does boost to Windows and I just got this computer so it is pretty clean although I did dust inside just in case :). I think I am getting where this issue might be coming from after your reply. So I purchased 2 of these Desktop Memory Models and installed them next to each other (please see the link for models) www.newegg.com/.../Product.aspx.
The manual says:
•Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2
•If the quad-rank memory modules are mixed with single or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers
.•If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory modules.
So, when I purchased the computer it came with 2x4 Memory Models totaling 8gb. but I am not sure if they were single/dual/quad ranked modules and don't know how to check that? Also, the ones I purchased are they quad-ranked modules? If Yes. do you know what the order should be? I am a bit confused but hope this helps. PS. now it shows that I have 24 gb ram but I guess they re not functioning correctly. I am assuming I have to place the RAMs I purchased in white sockets?
Are the original RAM modules 4x 2GB or 2x 4GB?? The 7010 SFF has a max RAM of 16 GB according to the manual. So if you installed 2x 8GB new RAM, you shouldn't install any of the old RAM. And in that case, rank doesn't matter as long as the 2x 8GB modules are a matched pair.
That said, your system seems to be recognizing 24 GB which would be 2x 8GB(new) + 2x 4 GB(old), but might be causing the errors because you've exceeded the 16 GB max...
To be honest I don't trust the manual in many cases, especially that Dell is focused and gives a lot of customization options. The motherboard has 4 slots (sockets) so you should be able to go up till 32 if you want.
I think that is exactly what my system is doing, it is recognizing the 24 gb with the order you said, but yes I am not sure where these errors are coming from? And from reading the manual you said, I think that might be it, that there needs to be a specific order to it and I need to figure out what is the correct order to place each ram. Will do that tonight and let you know if it worked.. Might need to try different combinations to see which one works best :) Thanks for your time and helpful info!!
So I did the testing last night and You were right, it passed the scan with 2x 4gb separately and with 2x 8gb separately but not combined, I even tried to do a scan with 2x 8gb and 1x4 gb total of 20gb but still got the failure, so I decided to leave 2x 8gb in the system and take off the 2x 4gb RAMs. All of them were dual rank. It kind of *** not being able to go over 16gb, but it is what it is, at least now I know ;). One more thing, it doesn't sound logical after this, but I heard that if the max is 16 gb, then whatever is in between 16gb and 32gb won't work, but 32gb will work as well. So if I put 4x8 gb of RAM is there a chance that it will actually function with no errors or it will still give me those same errors because it can't go over 16 gb?
Yes, so the test separately for 2x4 gb RAM configurations and 2x8gb RAM configurations and they passed, whereas when I combined them all together or did the test with 2x8 gb and 1x 4gb it gave me the same failure errors, which proves the fact that you stated that this computer doesn't allow more than 16gb RAM.
RoHe
10 Elder
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45.2K Posts
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June 27th, 2017 18:00
Dell has only validated this system with up to 16 GB of RAM. So just because you can physically install more RAM, doesn't mean it will work correctly. And your diagnostics results may suggest that the extra RAM doesn't work correctly.
You may have errors and/or crashes because you've exceeded the validated specs, and Dell won't responsible for any such problems or losses of data that may occur. So you can use 24 GB, at your own risk. :emotion-5:
If CPU-Z says they're all the same rank, probably dual rank, then the only thing that matters is the 2x 4GB modules are in slots with the same color retention clips and the 2x 8GB are in the other pair of slots with the other color clips.
If you want to test things, install only the original 2x 4GB in slots 1 and 3, which should have the same color clips. Run CPU-Z to see the rank for each module. Then run the diagnostics and see if you get errors.
Now swap in the 2x 8GB into those same two slots and rerun CPU-Z and diagnostics. Do you see errors with either config?
Then add the 2x 4 GB to the remaining empty slots and rerun the diagnostics. Any errors now?
RoHe
10 Elder
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45.2K Posts
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June 27th, 2017 11:00
Does it still boot to Windows?
Means you'll probably have to figure out which module(s) failed and replace it (them) as a matched pair.
First, try reseating all modules in their slots and use canned air to clean out the dust. Then rerun the diagnostics. Read and follow the instructions in the manual...
downloads.dell.com/.../optiplex-7010_owner's manual2_en-us.pdf
Davitalia
8 Posts
0
June 27th, 2017 12:00
Thanks. Yes it does boost to Windows and I just got this computer so it is pretty clean although I did dust inside just in case :). I think I am getting where this issue might be coming from after your reply. So I purchased 2 of these Desktop Memory Models and installed them next to each other (please see the link for models) www.newegg.com/.../Product.aspx.
The manual says:
•Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2
•If the quad-rank memory modules are mixed with single or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers
.•If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory modules.
So, when I purchased the computer it came with 2x4 Memory Models totaling 8gb. but I am not sure if they were single/dual/quad ranked modules and don't know how to check that? Also, the ones I purchased are they quad-ranked modules? If Yes. do you know what the order should be? I am a bit confused but hope this helps. PS. now it shows that I have 24 gb ram but I guess they re not functioning correctly. I am assuming I have to place the RAMs I purchased in white sockets?
RoHe
10 Elder
•
45.2K Posts
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June 27th, 2017 13:00
Download CPU-Z (free) and let it check the RAM modules. It will tell you their rank.
http://www.cpuid.com/
But you've lost me....
Are the original RAM modules 4x 2GB or 2x 4GB?? The 7010 SFF has a max RAM of 16 GB according to the manual. So if you installed 2x 8GB new RAM, you shouldn't install any of the old RAM. And in that case, rank doesn't matter as long as the 2x 8GB modules are a matched pair.
That said, your system seems to be recognizing 24 GB which would be 2x 8GB(new) + 2x 4 GB(old), but might be causing the errors because you've exceeded the 16 GB max...
Davitalia
8 Posts
0
June 27th, 2017 14:00
Thanks for the CPU-Z!!!
The original Ram modules are 2x 4gb.
To be honest I don't trust the manual in many cases, especially that Dell is focused and gives a lot of customization options. The motherboard has 4 slots (sockets) so you should be able to go up till 32 if you want.
I think that is exactly what my system is doing, it is recognizing the 24 gb with the order you said, but yes I am not sure where these errors are coming from? And from reading the manual you said, I think that might be it, that there needs to be a specific order to it and I need to figure out what is the correct order to place each ram. Will do that tonight and let you know if it worked.. Might need to try different combinations to see which one works best :) Thanks for your time and helpful info!!
Davitalia
8 Posts
1
June 28th, 2017 12:00
So I did the testing last night and You were right, it passed the scan with 2x 4gb separately and with 2x 8gb separately but not combined, I even tried to do a scan with 2x 8gb and 1x4 gb total of 20gb but still got the failure, so I decided to leave 2x 8gb in the system and take off the 2x 4gb RAMs. All of them were dual rank. It kind of *** not being able to go over 16gb, but it is what it is, at least now I know ;). One more thing, it doesn't sound logical after this, but I heard that if the max is 16 gb, then whatever is in between 16gb and 32gb won't work, but 32gb will work as well. So if I put 4x8 gb of RAM is there a chance that it will actually function with no errors or it will still give me those same errors because it can't go over 16 gb?
RoHe
10 Elder
•
45.2K Posts
0
June 28th, 2017 14:00
So did you test the RAM separately for errors and/or find a config that doesn't report RAM errors?
Davitalia
8 Posts
0
June 28th, 2017 16:00
Yes, so the test separately for 2x4 gb RAM configurations and 2x8gb RAM configurations and they passed, whereas when I combined them all together or did the test with 2x8 gb and 1x 4gb it gave me the same failure errors, which proves the fact that you stated that this computer doesn't allow more than 16gb RAM.