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1206
January 15th, 2017 11:00
T5500 Drive Controller Issue ???
I replaced the hard drive when I got hard drive failure but new one upon boot up error is can not find ANY drives? two drives on the system
I went through recovery several times and same error no drive o or any drives shown....
What's wrong ???
Thanks for your input
DELL-Chris M
Community Manager
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January 16th, 2017 12:00
Power off, open the side panel, disconnect/reconnect both ends of the sata cable to the HDD's and the motherboard sata slot. Then do the same for the power supply lead going to the HDD's. Then power on and go into the BIOS Boot Sequence. Are the HDD's listed there? Then open Drives. What is listed there?
Bill Gallagher
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January 17th, 2017 18:00
I disconnected and connect all items in you reply. On POST no drives are listed just marked"unknown". Gosh, what's next?????
DELL-Chris M
Community Manager
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56.9K Posts
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January 18th, 2017 06:00
Unknown. Did you perhaps change the BIOS- General -Drives -SATA operation from where we had it?
The SATA Operation field configures the operating mode of the integrated hard drive controller.
RAID Autodetect/ AHCI - RAID if signed drives, otherwise AHCI
RAID Autodetect/ ATA - RAID if signed drives, otherwise ATA
RAID On - SATA is configured for RAID on every boot
Bill Gallagher
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January 18th, 2017 22:00
Yes, I did change the BIOS settings on the second HDD because the new HDD is a different capacity. Now I have set in the BIOS one HDD and get the error AHCI BIOS not installed.
DELL-Chris M
Community Manager
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56.9K Posts
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January 19th, 2017 06:00
I do not know. It sounds like you have to choose a different bios setting for that drive.
Bill Gallagher
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January 21st, 2017 17:00
I have tried all BIOS setting with the HDD and get error AHCI not installed. Using Image Recovery can not find a drive and using Startup Repair error message is Boot Manager missing. I have set the system to one HDD and used SATA 0, no luck, then switch to just SATA 1, again no luck. system does not recognize any HDD, but does indicate CD_ROM device.