Tech support help

Question

Does anyone know how to bypass tech support or just get them to give you an address to send your system to? I had a pre-existing problem which I thought was fixable, but now I have no idea what's wrong, I'm thinking that it's the motherboard. It's still under warrenty for another 2 months, and I just need to get their technians to deal with it. Any help would be appreciated.

ty_ger · Answer

I don't think sending your computer back to them is a viable option at this point.

You must contact Dell technical support and try to have the issue resolved under warranty. They will fix your problem not replace your computer.

jrugby15 · Answer

No, I know that theyu won't give me a new computer, I don't want another one, I have countless files and things saved on my hard drive that I just want them to fix whatever is wrong with it. I was just wondering if anyone knew what to say to them so I don't have to go through the whole process of them trying to get me to try and fix it via phone support, because I've been through that already and it didn't work one bit.

LeahcimAz · Answer

J,   What system do you have.   Mike

BBraxton · Answer

Did you purchase from a retail store (such as Walmart, BestBuy and so forth)? Is the computer a Vista system?

jrugby15 · Answer

I have a Dimension 8400, it's about 4 years old, so no it only has XP, not Vista. I bought it direct from Dell sumer of '04, and got a 4 year warrenty, thank God.  It has all the original hardware and software, so nothing that can violate my warrenty, and I have only messed with what tech support has told me to.

BBraxton · Answer

I assume it is XP Home and not XP Professional. There is a Service Pack 3. Is the problem with the software?

LeahcimAz · Answer

J,

Go here and explain what your problem, what Tech Support has done or not done for you, and how they can resolve this issue to your satisfaction. Do Not Beat Up Dell in your email, that will not help you, just state the facts.

Unresolved Technical Support Issues

Mike

System (1) XPS720
Windows Vista Ultimate
Intel® Core™2 Quad Q6600 2.40 GHz 1066 Mhz, 4Gb Crucial DDR2 PC2-6400 800MHz SLI-Ready
Qty.(1) Seagate Barracuda 250Gb Hard Drive, Qty.(2) Seagate Barracuda 500Gb Hard Drive
nVidia GeForce 8800 GTX 786Mb Memory, Dual Drives: 16X DVD-RW & 16X DVD-Rom
Dell 24" Widescreen Flat Panel LCD Monitor

System's (2) thru (17) Vostro 400's
Intel® Core™2 Quad Q6600 2.40GHz 1066MHz, Windows XP Home Edition
2GB Dell DDR2 PC-6400 800MHz, 128MB NVIDIA® GeForce® 8300GS
250GB Serial ATA Hard Drive, Dual Drives: 16X DVD-RW Burner & 48X CD Burner/DVD
Dell 20" Widescreen Flat Panel LCD Monitor

jrugby15 · Answer

No its not a software problem, its hardware. And yes I will try that link, but I need to call Dell and get some help, because I lost/deleted my confirmation code for the pre-existing problem.

Locked Topics – Desktops General

Tech support help

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