'Unknown Device' Always

Question

I know that I have loaded all device drivers for all my existing hardwares. But the Device Manager keeps showing "unknown device?". If I removed it, the computer looks for the "unknown device" upon boot up again. It doesn't show unfortunately, what hardware device it is detecting so I don't have any clue which driver it is looking for. My Dimension 8100 is working fine and I don't observe any problem at all. But what is it detecting? Please help. Thanks.

monchie · Answer

Thanks for the swift reply, Steve. I'll try it out immediately.

wsnyder · Answer

It is the ebutton (Metolious Vendor-Defined Sensor). If you are using XP there is little that you can do about it; Dell has indicated that there is a work-around in the offing; but who knows when.

If you are using any other version of Windows, then on your Applications CD, you will find the driver in \Apps\DSC\support\metdrvr; or you can install the Dell Support Center and the driver will be installed.

Shadow

monchie · Answer

Thanks a lot, Shadow.

volcano11 · Answer

The unknown device is most likely the E-support button on the front of your computer. If you are running Windows ME you can get rid of the unknown device message by installing the Dell Solution Center which will load the drivers for the button. If you have just upgraded to Windows XP, then I believe you will have to live with it until a new BIOS upgrade is available.

Steve

wsnyder · Answer

Ooops! Sorry about that. Shadow

paa · Answer

Your suggestion to install the driver from \Apps\DSC\support\metdrvr also works in XP. At least it does on an 8100 with BIOS A09.

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"Unknown Device" Always

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