The issue you seem to have with the computer is quite common. There is a work around on the Microsoft support site.
If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work. The workaround is on this link:
The below is the "copy+paste" version of the article.
Log on to an administrator account on your computer. To verify that you are logged on to Windows with a user account that has administrative credentials, visit the following Microsoft Web site:
To fix this problem, use the following methods in the order in which they are listed. After each method, check the USB device to see whether the problem is fixed.
Method 1: Use Device Manager to scan for hardware changes
Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.
To scan for hardware changes, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type devmgmt.msc, and then click OK. Device Manager opens.
In Device Manager, click your computer so that it is highlighted.
Click Action, and then click Scan for hardware changes.
Check the USB device to see whether it is working.
If scanning for hardware changes fixed the problem, you are finished. If this method did not fix the problem, go to Method 2
Method 2: Restart the computer
If scanning for new hardware did not fix the problem, try restarting the computer. After the computer has restarted, check the USB device to see whether it is working.
If restarting the computer fixed the problem, you are finished. If this method did not fix the problem, go to Method 3.
Method 3: Disable and re-enable the USB controller
Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. If you are not comfortable with advanced troubleshooting, try the steps in the "
Workaround" section.
To disable and re-enable the USB controllers, follow these steps:
Click Start, and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type devmgmt.msc, and then click OK. Device Manager opens.
Expand Universal Serial Bus controllers.
Note You might have to scroll down the list to find this item.
Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
Check the USB device to see whether it is working.
If the USB port recognizes the device and if you can use the device, you are finished.
Do this. It is from another member. You are making it to more complicated then it is. Good luck
I presume you have USB mouse and keyboard. Do they still work?
Disconnect all USB devices except mouse and keyboard. If you can get to the desktop with functional mouse/keyboard, open Device Manager and expand the list under USB. Double-click on each USB root hub, one at a time. Then click the Power tab and look for the root hub that has the mouse attached; make note of which root hub that is. Now back at the main Device Manager screen, right-click each root hub and Uninstall. Save the one connected to the mouse for last.
When all root hubs are uninstalled, reboot and Windows should reinstall the USB drivers.
Mine is on the bottom . Double click on them and click on the power tab one by one and write down. It might say right on front. Just check one by one. Maybe somebody knows a better way.I had a similar problem where Itunes did not see my ipod and this fixed it. Although i could see mine in devie manager. I bet you child can not wait!!
Jump on in. That is your post that I gave to capricorn. Maybe the auto fixit will take care for him. I made note of that link!! By the way my ipods are working great.
Just go to the link in my previous post and click the Fix It button in the middle of the page. When it's done, reboot and see if the problem is solved.
xairo666
1 Message
0
August 23rd, 2009 19:00
Hi capricorn55.
The issue you seem to have with the computer is quite common. There is a work around on the Microsoft support site.
If you quickly and repeatedly insert and remove a USB device, the USB port may stop responding. When the port is in this state, it no longer recognizes any USB device, and the USB device will not work. The workaround is on this link:
http://support.microsoft.com/kb/817900
The below is the "copy+paste" version of the article.
Log on to an administrator account on your computer. To verify that you are logged on to Windows with a user account that has administrative credentials, visit the following Microsoft Web site:
Method 1: Use Device Manager to scan for hardware changes
Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.To scan for hardware changes, follow these steps:
- Click Start, and then click Run.
- Type devmgmt.msc, and then click OK. Device Manager opens.
- In Device Manager, click your computer so that it is highlighted.
- Click Action, and then click Scan for hardware changes.
- Check the USB device to see whether it is working.
If scanning for hardware changes fixed the problem, you are finished. If this method did not fix the problem, go to Method 2Note If you are running Windows Vista, click Start, and then use the Start Search box.
Method 2: Restart the computer
If scanning for new hardware did not fix the problem, try restarting the computer. After the computer has restarted, check the USB device to see whether it is working.If restarting the computer fixed the problem, you are finished. If this method did not fix the problem, go to Method 3.
Method 3: Disable and re-enable the USB controller
Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager. If you are not comfortable with advanced troubleshooting, try the steps in the " Workaround" section.To disable and re-enable the USB controllers, follow these steps:
- Click Start, and then click Run.
- Type devmgmt.msc, and then click OK. Device Manager opens.
- Expand Universal Serial Bus controllers.
- Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
- Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
- Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
- Check the USB device to see whether it is working.
If the USB port recognizes the device and if you can use the device, you are finished.Note If you are running Windows Vista, click Start, and then use the Start Search box.
Note You might have to scroll down the list to find this item.
Hope this helps! Goodluck! :)
ajtrek
23 Posts
0
August 23rd, 2009 19:00
If a reboot didn't work try a System Restore to a date that you believe the port was active. Follow these steps:
Click Start>All Programs>Accessories>System Tools>System Restore>Choose a Different Restore Point.....Follow instructions from this point on.
If this doesn't work let me know...we can try something else.
Good Luck!
Trafficflow
2 Intern
•
295 Posts
0
August 23rd, 2009 19:00
Need more info. Can you go to device manager and see the ports? Is that the exact message?
capricorn55
57 Posts
0
August 24th, 2009 13:00
ok i have regular windows home edition if i open divice manager i see the usb stuff do i unistall them all? i need to make sure
that i know what i am doing before i do this and then when i restart the computer it will automaticly find the devices? i dont want to
do a system restore because i have been trying to get a game called diablo 2 to play and couldnt make it work and i finally got it
to work so if i do a restore it will make the computer not play the game for me and i went to too much trouble to fix that issue. LOL
capricorn55
57 Posts
0
August 24th, 2009 13:00
ok i will try your problem solver my daughter said that it was working and when we plug her ipod in to recharge the comp.
knows its in there but her ipod dosent seem to know that it is pluged in and her ipod people said it may be her plug in cord
so they said to take it to another computer that works and see if it is her cord or our computer. well i will try your problem fix.
and see the computer like i said reconizes it but her ipod dosent .thanks i will get back to you
capricorn55
57 Posts
0
August 24th, 2009 14:00
hyberdad?
if i go to the device manager and click on the serial bus and open them up and click on the HUB and try and remove and then
click action and ck for device changes is that right?
Trafficflow
2 Intern
•
295 Posts
0
August 24th, 2009 16:00
Do this. It is from another member. You are making it to more complicated then it is. Good luck
I presume you have USB mouse and keyboard. Do they still work?
Disconnect all USB devices except mouse and keyboard. If you can get to the desktop with functional mouse/keyboard, open Device Manager and expand the list under USB. Double-click on each USB root hub, one at a time. Then click the Power tab and look for the root hub that has the mouse attached; make note of which root hub that is. Now back at the main Device Manager screen, right-click each root hub and Uninstall. Save the one connected to the mouse for last.
When all root hubs are uninstalled, reboot and Windows should reinstall the USB drivers.
And you may want to read this from Microsoft.
capricorn55
57 Posts
0
August 25th, 2009 14:00
yes i do have mouse and keyboard sorry that I make it difficult its cuz i am not computer literate and really didnt know windows
will find this stuff for me:emotion-1: i will give it a shot and be back
capricorn55
57 Posts
0
August 25th, 2009 15:00
your gonna really have a fit here but i cant tell which one is for the mouse it dosent say at all
Trafficflow
2 Intern
•
295 Posts
0
August 25th, 2009 17:00
Mine is on the bottom . Double click on them and click on the power tab one by one and write down. It might say right on front. Just check one by one. Maybe somebody knows a better way.I had a similar problem where Itunes did not see my ipod and this fixed it. Although i could see mine in devie manager. I bet you child can not wait!!
RoHe
10 Elder
•
45.2K Posts
0
August 25th, 2009 17:00
EDIT: Never mind. trafficflow already posted this link before I did...
I think you may want to read this from Microsoft.
A computer that is running Windows XP cannot detect a USB flash drive, an Apple iPod, or an external hard disk drive
Ron
Trafficflow
2 Intern
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295 Posts
0
August 25th, 2009 18:00
Hey Ron
Jump on in. That is your post that I gave to capricorn. Maybe the auto fixit will take care for him. I made note of that link!! By the way my ipods are working great.
Trafficflow
capricorn55
57 Posts
0
August 26th, 2009 13:00
its a her lOL anyway the usb when i click on power only says the printer all the others just say how many ports are available thats it
nothing else this really blows
RoHe
10 Elder
•
45.2K Posts
0
August 26th, 2009 14:00
capricorn55
Just go to the link in my previous post and click the Fix It button in the middle of the page. When it's done, reboot and see if the problem is solved.
Ron
capricorn55
57 Posts
0
August 26th, 2009 14:00
trafficflow i tried the mister fix it and to no avail so the device manager issue when i double click on the hubs it doestn tell me
what is what it only tells me how many items are pluged in and the bottom one does say 2 maybe that is the mouse and keyboard
yet if not i will be in trouble any other ideas?