virus removal

Question

This is about my parents computer. They are almost 80 yrs old and live in another state. I received a call from them Tuesday that an error message came up when she clicked on an email. The error message said the attachment was infected with the W32.Bad.transB@mm virus. It suggested cleaning the attachment. I told her we needed to delete the virus. But she said there was no place to do that. I had her pull up her Norton scan and have it scan. It said no virus detected. I had her go to edit,select all and delete all the inbox and then do the same with the deleted items file. The error message still came up. So I had her shut it down completely and on later thought I had them unconnect the phone line. I am going to go up there early Saturday morning to try to fix this. I have printed every thing to do with the fix on the Norton site.Any suggestions on where to start first? And is there anything else I should copy? There isn't another computer around to use to find info.
Their computer is a Dimension L566cx an was bought a yr ago. I don't know any of the other info
suzyw1951

Funky_Chicken · Answer

You can find instructions and the removal tool here: http://www.symantec.com/avcenter/venc/data/w32.badtrans.b@mm.removal.tool.html

BubbaDude · Answer

Norton has a badtrans removal program (just a little file that searches and destroys.) Get it at their site. Easy deal. It's called 'FixBadtr.' Sal/Dallas

suzyw1951 · Answer

My Mother said the attachment wouldn't open. So I thought maybe Norton was preventing it from opening. I had her delete everything in her inbox and the deleted folder.But the error message still came up.And Mom was so upset thinking her computer was broken that I was having a hard time figuring out what was on the screen.That was why I told her to shut it down and I would come there and see what I could do.Not knowing what I will find when I get there I am not sure of the first steps and if a complete restore should be done after I do the Norton fix.
suzyw1951

joecapp · Answer

It sounds like the attachment was caught by Norton and reported as the virus. It is not clear to me wether you are saying the atttachment was deleted, opened anyway, or ignored. Bottom line is that if NAV auto protect scanned the attachment and caught it BEFORE it was opened then the virus has not run and will not spread.

If subsequent scans show no virus then I think all is OK.

Joe

suzyw1951 · Answer

I have been to their site and have copied everything possible on how to fix this.Just wasn't sure how to start everything.

Jim Hill · Answer

Hi Suzyw..
Maybe I'm read your post incorrectly, but when I receive a virus, Norton says I have a virus and do I want to fix it (I forget the exact wording, 8 more years and I'll be your parent's age). I say yes, Norton tries, always unsuccessfully, and then says It cannot repair it and will put it in Quarantine. Since the affected file is in Quarantine, it isn't readily available except by bringing up the Norton window.

I suggest you tell your parents to go ahead and let Norton try to repair the virus. Scanning the computer for viruses will not find those in quarantine.

Be sure to have your parents run LiveUpdate frequently.

joecapp · Answer

First step of course would be to scan with up-to-date virus defs. If the virus is found then you must remove via the instructions as set out by Symantec. Make sure the e-mail folders are emtpied. At that point you should scan again and if all is well then NO restore is necessary unless you have deleted some system files.

Viruses are just software and once you have deleted any necessary programs, sub-programs, registry entries, icons, etc. then it is gone for good.

Good Luck.

Joe

suzyw1951 · Answer

Thank you all for the info. I will know what kind of a hornets nest I get am getting into tomorrow. suzyw1951

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