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August 8th, 2001 20:00

VxD problems (please read)

hello all. I posted yesterday on this board about how to fix this problem. "Windows Protection Error. You need to restart your computer." some great guy gave me the correct place on the msoft site and i was able to download the steps needed to diagnose the problem. Now ive got a bigger problem. I have found that the ONLY way to start up my computer is to select Step-by-Step configuration at the normal/safe mode/step by step/,,,,screen then to say yes to every thing up to and including load all drivers....then answer no to each prompt about loading the vxd files (virtual device drivers) This was microsofts last resolution to this problem but they do not say what to do in order to fix it. When one starts his/her computer without the vxd files, you are severely disabled. vxd files run norton, hotsync, netork adapaters (internet connections) and other important aspects of a computer which are vital to keeping it running. Here is what i know, i can only start by disabling these, but do not know what to do to fix the damaged/corrupt vxd files. I called Dell (long wait) and talked to a indian man whom i could hardly understand and he told me that to fix these damaged files, i should reinstall win98 and reformat my hard drive. Making a backup of my computer would take days and i dont have that kind of time at the moment because i am leaving for school very soon. I am sure there is a simpler way around this than having to reinstall the whole system and erase my hard disk....any suggestions or knowledge on what i can do to fix this? my sister is out of town tomorrow (its her comp) and she has all the windows disks somewhere....i assume that the win98 CD has the software to reinstall the vxds, but im not sure if that will solve the problem.....so any help is greatly appreciated in advance..thank you!!
Dane Stevenson
danestevenson@hotmail.com

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18.8K Posts

August 8th, 2001 20:00

DaneXPS_T700,

Have you tried the following from that link?

The VxD that is generating the error message can be any VxD, either a default VxD that is installed, or a third-party .386 driver that is loaded from the System.ini file. If you do not know which driver is causing the error message, create a Bootlog.txt file, and then check to see which driver is the last driver that is initialized. This is typically the driver that is causing the problem.

This would help you identify (with luck) the VxD which is causing the problem. Reinstalling Windows 98 would not necessarily do the job if the VxD in question is not included in Windows. To check for a Windows VxD problem loaded by Windows, run System File Checker (Start|Run, type SFC and click OK. SFC will offer to replace any damaged Windows files (but unless you have the Windows .cab files on the hard disk, you will be out of luck since your sister has the Win98 CD somewhere unknown).









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August 8th, 2001 21:00

microsoft had a section that said to disable a bunch of drivers, which they listed and that included the mouse...upon restart, i got a dialogue box saying that no mouse is detected. because i am semi versed with windows i have been able to navigate completely using only the keyboard...i went back through and turned all the drivers back on (incl. the mouse) and did everything else through the keyboard. However, after tunring the mouse driver back on, it still doenst work...but only in safe mode...when i get it going in normal mode, it works fine...how do i get it running again in safe mode?

got the bootlog i think.....loaded himem.sys twice then EEM386.EXE (i think it was)....said it loaded, then loaded successfully, then the log ends...i dont think it was a success...

August 8th, 2001 21:00

how do i do it? select number 2 from startup menu? if that is the way, where does the file appear? thanks if you read this denny

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