Wrong Moniter

Question

I havent really been thinking about it, mainly cause I wasnt too worried about it, but why should I have to be stuck with the moniter that DELL gave me? What I mean by this is when I purchased my system, I specifically asked for a 21' trinitron moniter. What did I get? A 19' trinitron moniter. The same thing goes for the keyboard. I ordered the microsoft natural keyboard pro. I got the generic quiet key keyboard. I called them about that though. They gave me a 65 dollar keyboard at no cost cause of their fault. But, why should i Have to be stuck with this moniter? I cant exactly trade it in for a 21', The only way to get one now is to buy one out right. And, I cant just pull that kind of money out of my pocket. That is why I got it on the purchase plan to begin with. But, what I am asking, is since it is dell's mistake, will they take this 19' moniter back, give me my 21', and add the difference between the two onto my total bill? This is not fair if they wont. Any info? Andrew.

ImHelpFull · Answer

LOL...yeah, what about the work I would miss. The change in my pocket isnt going to be enough to replace that. Andrew.

wainright · Answer

There is an easy solution to your monitor problem. Sell your 19' to a friend at a good discount. With the proceeds, come up to Canada and purchase your 21': given the exchange rate, you will go home with change in your pocket.

wainright · Answer

Well, needles to say, you would have to co-ordinate it with a vacation. And why not: lots of Americans come up to Toronto to see the.....uhhhh....Canadian Football League....eh.

Ron55 · Answer

Sounds like a good question to me, but if I were you I would post it in the Customer Service area.

I would also call Customer Service on the phone or E-mail them.

Your complaint sounds reasonable and I would definetly pursue it further.

Have a Good One...

Ron

Schooner · Answer

Well basically, this is a No-Brainer. When you opened the box and saw a 19 versus a 21 inch monitor. you contact Dell and correct the problem from day one. They send out a verification of the order and that states what you are getting. It is right there in front of you and if you didn't catch it then and act accordingly, you now have have to pay your dues and live with your lack of being on top of things. No different than ordering a medium shirt and getting a large, you call them and arrange for a switch. You don't open it up, wear it and then say that isn't what you ordered-even though your receipt says large.

Techminded_28358b · Answer

Your whole thing about Dells being cheaper in Canada versus US is very immature. I have a summer home in Canada and a winter home in southern US. I looked into buying my Dell in both places before deciding to get it in the States. The starting prices are very similar and by the time they add the sales tax in Canada (even via the internet) which they don't add in the States (unless in Texas and then they add 8%), it was more in Canada. Even taking into consideration the exchange in currency.

wainright · Answer

If by 'immature' you mean 'tongue in cheek', then I agree!

ImHelpFull · Answer

geeze guys, forget I asked. I was just curious. Yes it still works. Andrew.

Jake02324 · Answer

Schooner is right , a little late to return YOUR error. Does it not work no more, you have been using it for quite some time now??

dblundgren · Answer

Got oil heat? Open up transformer on oil burner, hook jumper wire from contacts on transformer to power cord on monitor. Start oil burner and shoot 12,000 volts through the thing. then call Dell and tell them it broke. Ask if they can upgrade you to 21" monitor for a nominal fee.
(joke) don't try this at home boys and girls!
Serious option...try E Bay or somewhere to sell 19" monitor and buy 21".
Not exactly the way you wanted to go but the end result would be a 21" monitor without having to go in your pocket for full whack.

Locked Topics – Desktops General

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