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June 26th, 2013 12:00

0%available(plugged in,charging)

dell inspiron n5010 shows charging, but battery always empty,

what is the reason behind this i put my laptop several time on charging but no solution plz help me.

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1.5K Posts

June 26th, 2013 12:00

Hi punit5040,

Please try draing the residual charge from the system. Here are the steps:

  • Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer including the battery and AC Adapter.
  • Press and hold the power button for 20 seconds.
  • Reconnect the battery and the AC Adapter. Try to restart the computer and check.

Also, check the battery status in Battery Health Meter. Here are the steps:

  • Right click on the battery charging icon.
  • Click on Battery Health Meter from the drop down list.
  • Click on the Battery Health tab and share the battery health status.

Please boot to BIOS and check if the AC Adapter Type. Here are the steps:

  • Restart the system and immediately start tapping the 'F2' key to enter the 'BIOS Setup'.
  • Under the Main tab you can check the AC Adapter Type.

Please reply with the information, will take it further from there.

December 28th, 2014 04:00

 Can I ask a question related to this ??

Is it possible if it is 0% and the charging meter says A/C . Will it cause the laptop to malfunction ?? 

Like the laptop freezes or hangs ? Please do reply ? Should I use the steps above too to solve this ?

Thank you in advance ^_^

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December 28th, 2014 07:00

If you're using a genuine, OEM Dell AC adapter and the system does recognize it (F2 at powerup to check), but the battery won't charge, most likely is that the battery is dead.

December 28th, 2014 20:00

Will it cause the laptop to hang or freeze ??? When you don't have the compatible Dell AC adapter ?

The battery reaches 0% when I connect the AC adapter it only shows " A/C" but still on 0% :( and it hangs after a few minutes of using.

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October 25th, 2015 23:00

I am facing similar issue of plugged in charging, 0% remaining. But the battery is not getting charged. Even replacing a new battery did not yield success. BIOS shows AC adapter type as 90W and I am using original adapter which came with laptop. 

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