Called support and talked with 3 support people, the usual shuffle to get me to the correct person, no problems, once at the correct person had a short 5 minute conversation and they are sending a repair person to replace my mother board and LCD screen.
I am not sure why they want to replace the screen , maybe they know more than I do though.... and maybe others have had similar problems ...
All in all so far I am happy with the service... let's see how it ends up after the repair....
( its Saturday now and suppose to be a repair person Tuesday as that fits my schedule..)
Tec came by and replaced lcd and motherboard. Fixed problem, (was motherboard).
However , later I realized the laptop was no longer charging the battery and it would not run on AC power at all....
Emailed the new problem, was called back within an hour and a half. They are sending out another motherboard plus a battery , a new ac adaptor and a tec to install.
I believe they think the current motherboard that was installed the other day is bad..
I will say that the phone support I have experienced is very good, I know many trash talk about calling India for support but IMO they have been nothing but top notch in their service..
So let's see what the 2nd service appointment brings....
Am I happy being without my laptop for the past week and a half,,, of course not.. but they are doing what the say they will .. and have been pretty prompt in responding to me...
All Is fixed.. The tec simply missed a plug the first time, So after all is said and done I have a new lcd, motherboard battery , ac adapter. Computer works great. No other problems..
It did take longer than I would have liked but it is fixed , free of charge..
The people I had contact with , the phone support people in India were very professional and helpful. I had no problem understanding them and they responded pretty quick to my emails. When I emailed them after the first service appointment they returned my email with a phone call with in 1 and a half hours and set up the next service appt.
The tec that came to my house was good, I actually think I probably distracted him by talking too much with him as he worked on my laptop... As soon as he opened it up the second time he spotted the problem...
Bottom line is , I'd be happy to work with the same people any time..
They really did seem to be committed to solving my problem.
tommyd88
13 Posts
0
May 22nd, 2010 14:00
Follow up after talking to dell support:
Called support and talked with 3 support people, the usual shuffle to get me to the correct person, no problems, once at the correct person had a short 5 minute conversation and they are sending a repair person to replace my mother board and LCD screen.
I am not sure why they want to replace the screen , maybe they know more than I do though.... and maybe others have had similar problems ...
All in all so far I am happy with the service... let's see how it ends up after the repair....
( its Saturday now and suppose to be a repair person Tuesday as that fits my schedule..)
tommyd88
13 Posts
0
May 31st, 2010 21:00
Follow up 2..
Tec came by and replaced lcd and motherboard. Fixed problem, (was motherboard).
However , later I realized the laptop was no longer charging the battery and it would not run on AC power at all....
Emailed the new problem, was called back within an hour and a half. They are sending out another motherboard plus a battery , a new ac adaptor and a tec to install.
I believe they think the current motherboard that was installed the other day is bad..
I will say that the phone support I have experienced is very good, I know many trash talk about calling India for support but IMO they have been nothing but top notch in their service..
So let's see what the 2nd service appointment brings....
Am I happy being without my laptop for the past week and a half,,, of course not.. but they are doing what the say they will .. and have been pretty prompt in responding to me...
tommyd88
13 Posts
0
June 5th, 2010 13:00
All Is fixed.. The tec simply missed a plug the first time, So after all is said and done I have a new lcd, motherboard battery , ac adapter. Computer works great. No other problems..
It did take longer than I would have liked but it is fixed , free of charge..
The people I had contact with , the phone support people in India were very professional and helpful. I had no problem understanding them and they responded pretty quick to my emails. When I emailed them after the first service appointment they returned my email with a phone call with in 1 and a half hours and set up the next service appt.
The tec that came to my house was good, I actually think I probably distracted him by talking too much with him as he worked on my laptop... As soon as he opened it up the second time he spotted the problem...
Bottom line is , I'd be happy to work with the same people any time..
They really did seem to be committed to solving my problem.