i also try official support from dell for bios password , because of i am using used computer , dell does not support me and leave us alone with third party bios password crackers , as you mentioned we need to pay around 50 usd.
Systems purchased used that are locked with passwords should be reported to the seller with an ultimatum -- either provide the password or take the system back and provide a refund.
It's up to the used buyer to arrange the transfer of ownership - not Dell. If you can contact the registered owner, have them initiate the ownership transfer.
Once that's done, you can call for the password reset (the call will not be free of charge, however - there is a support call charge for all support post-warranty, as there is with every computer manufacturer).
i didnt check bios because computer is working well. I mean , i did not need to check bios . But unfortunetly , there is password. This is not second hand. When i check , i see computer is bought on france. I am from Turkey. It looks like this computer is changed many hand until i got it.
ı really need dell's support as a used computer user. There is no way i can reach the first owner of computer.
Dell has chance to ask first owner if he/she sold this computer. This way this process can be verified. There is not way i can find who is first owner. It looks the only solution for bypass bios password is paying third party services around 50 dollar.
I hope Dell help us on this point. I will wait a customer support team member help us. I will still try to solve this problem by asking help from Dell.
f1b0n4cc1
5 Posts
0
November 27th, 2015 22:00
i also try official support from dell for bios password , because of i am using used computer , dell does not support me and leave us alone with third party bios password crackers , as you mentioned we need to pay around 50 usd.
This is really annoying
ejn63
9 Legend
•
87.5K Posts
0
November 28th, 2015 04:00
Systems purchased used that are locked with passwords should be reported to the seller with an ultimatum -- either provide the password or take the system back and provide a refund.
ejn63
9 Legend
•
87.5K Posts
0
November 28th, 2015 05:00
It's up to the used buyer to arrange the transfer of ownership - not Dell. If you can contact the registered owner, have them initiate the ownership transfer.
Once that's done, you can call for the password reset (the call will not be free of charge, however - there is a support call charge for all support post-warranty, as there is with every computer manufacturer).
f1b0n4cc1
5 Posts
0
November 28th, 2015 05:00
i didnt check bios because computer is working well. I mean , i did not need to check bios . But unfortunetly , there is password. This is not second hand. When i check , i see computer is bought on france. I am from Turkey. It looks like this computer is changed many hand until i got it.
ı really need dell's support as a used computer user. There is no way i can reach the first owner of computer.
Dell has chance to ask first owner if he/she sold this computer. This way this process can be verified. There is not way i can find who is first owner. It looks the only solution for bypass bios password is paying third party services around 50 dollar.
I hope Dell help us on this point. I will wait a customer support team member help us. I will still try to solve this problem by asking help from Dell.