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September 29th, 2015 09:00
A disk read error occurred
Hi... I have a big problem with my Alienware 17.
A problem consist... when open a computer got a message: "A disk read error occurred"
I try to find some solution on internet but no way.
Also I'm very unlucky becasue a memory where have a backup is missing... sigh sigh...
I hope someone can be help me to solve my problem.
Thanks in advance for your help
Paolo
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DELL-Todd S
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October 2nd, 2015 14:00
HI Paolo,
It sounds like your hard drive has crashed and needs to be replaced. You can try running the Dell diagnostics on it to confirm but with that error it seems likely, unfortunately.
If you don't have a backup for your data there isn't much I can do to help, but you may, depending on the error that the hard drive has experienced, be able to go onto the internet and search for ways to get that data off the drive. You can also contact Dell's Tech Support for your country / region to find out if they can send you the media disks to reinstall Windows on a replacement hard drive.
Let me know if you have any additional questions and I'll see what else I can do to help you.
Todd