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June 9th, 2008 10:00
Adobe Reader
My hard drive crashed last week and Dell had me do a reinstall. Since then, I cannot pull up any files that require Adobe Reader/Acrobat. I try to install it and I get the message: Adobe Reader 8.1.2 Internal Error 2330. 23,c:\ProgramFiles\Adobe\Acobabt 6.0\Reader\Javascripts.
When I got to my add/remove programs, Adobe 6.0.1 is there.
I tried in remove it and then I get something that says Error 1706. No valid source could be found for product Adobe Reader 6.0.1. The windows installer cannot continue. I am totally confused. Can anyone shed some light? Any help would be appreciated. Thank you.
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Mary G
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20.1K Posts
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June 9th, 2008 15:00
You should not even try to install such an old Reader. It is insecure. Install the latest version from here: http://www.adobe.com/products/acrobat/readstep2.html
That said, your problem could be with Java, as well as Adobe. Visit the Jave site to get the latest version. http://www.java.com/en/download/index.jsp
Note that you need to uninstall both Adobe and Java older versions manually using Add-Remove Programs. Uninstall anything Adobe first in Control Panel, reboot and then download the latest version and try to install again.
FriesianLover
30 Posts
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June 9th, 2008 23:00
Mary,
I tried both of these, and I get the same messages. I am at a loss as to what to do next. Any other ideas?
Thanks.
Michelle
Also, when I try to delete the Adobe 6.0.1, it will not do it. It gives a message: Fatal Error during installation. Why if I am trying to remove it, does it try to install. I am so confused. I have not a lot of computer skill, as you can tell.