Unsolved
This post is more than 5 years old
9 Posts
0
761
July 24th, 2016 00:00
Alienware 15 heating issue
Hi guys i have Alienware 15 Gtx 970m and for the past week or so i noticed my laptop becoming very hot whenever i plug the charger in and specially the area around the charger input and today to be sure i opened SupportAssist and i found this message
[ Hard Drive Temperature ; this device is abnormally warm (65c) you may want to power down the device to allow it to cool below the warning threshold temperature (65c) ]
any help please
No Events found!
DELL-Rishi
4 Operator
•
2K Posts
0
July 24th, 2016 06:00
Hi ENERGYSH0CK,
Are you using an original Dell Adapter? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible? Could you check this adapter on another system if possible? Does the system overheat and freeze or turn off automatically?
Update the BIOS - http://dell.to/2akmRUk - restart the system and check.
Run the stress test on Support Assist.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.