2. Download and install AlienRespawn from here and watch the video in this article that shows how to restore the Factory Image
Both of these methods would get you back up and running although the AlienRespawn option would ensure that all the features that you had when you 1st used the system will definitely be there.
DELL-Colin Hu
351 Posts
0
June 25th, 2015 06:00
Hi j9zz,
The USB drive that comes with the system is just a vanilla version of the Operating System you purchased, it isn't the Factory Image unfortunately.
There are a couple of options that you can use to get the laptop working again. You can:
1. Install all the drivers and software from here
2. Download and install AlienRespawn from here and watch the video in this article that shows how to restore the Factory Image
Both of these methods would get you back up and running although the AlienRespawn option would ensure that all the features that you had when you 1st used the system will definitely be there.