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February 14th, 2014 11:00
AMD video driver update
It is a shame that Dell customers are being tortured like this because a lousy video driver! This thing is unstable and everybody knows! It makes our lives difficult, and Dell turns a blind eye. Like many...many others i have the Inspiron 5537 with windows 8.1 64bit and each time i am getting this BSOD "Video dxgkrln fatal_error" and i have to restart
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soft32
1 Message
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April 1st, 2014 02:00
same here............dell plz help......
mikew5163
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April 30th, 2014 15:00
TomislavM
1 Message
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May 2nd, 2014 09:00
Same here, Dell 3537.
When I start computer it gives me this error and restarts, and when laptops go to sleep, I can't wake it up, it resets.
djlancelot
1 Message
1
May 3rd, 2014 14:00
I have the same issue. I've run a diagnostics with the provided My Dell software and it says that the BSOD is caused by igdkmd64.sys. I've googled and found that it may belong to the Intel's graphic driver. After installing the latest Intel driver from their support site the problem seemed to be solved for 2 or 3 restarts, however after that the problem came back.
I can only start the laptop by waiting for the BSOD to finish gathering the information and restart normally. I can not use sleep nor hibernate which is really annoying.
I hope there exist a solution for this problem.
I have an Inspiron 15 3537.
Constantine Yev
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May 4th, 2014 00:00
mikew5163
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May 7th, 2014 10:00
DELL-Marlon J
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May 16th, 2014 06:00
Picard01,
Please, follow the installation of the following drives:
Chipset: http://downloads.dell.com/FOLDER01396329M/8/Chipset_Intel_W8_X03_A00_Setup-PJ3CT_ZPE.exe
Vídeo Intel: http://downloads.dell.com/FOLDER01699811M/17/Video_Intel_W84_A00_Setup-C7NDJ_ZPE.exe
Vídeo AMD: http://www2.ati.com/DriverS/mobile/13-9_mobility_win7_win8_64_dd_ccc_whql.exe
When installing these drivers on a Windows 8.1 system, everything should be fine again.
If you have any trouble, please let me know.
DELL-Marlon J
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May 16th, 2014 09:00
I'm glad it helped you Mikew5163.
About you fan, i would update the BIOS if you haven't done so, but i agree with you, probably just a coincidence. :)
mikew5163
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May 16th, 2014 09:00
mikew5163
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May 16th, 2014 09:00
DELL-Marlon J
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May 22nd, 2014 12:00
@Berec93,
There is no problem about disabling windows update. What you can do to keep your system updated, is to check the Windows Update screen and go to Optional Updates.
If you see any driver related update, please, right click on it and set to hide it.
After that, you can set it back to work automatically.
Berec93
2 Posts
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May 22nd, 2014 12:00
DELL-MARLON J,
I had the same problem with my Dell 3537 (i5 4200U, and AMD Radeon 8670M 2GB), so I've done the steps you sad below. Everything was OK for a day, but after that it downloaded some updates automatically (thats my bad choice that I turned on the automatic updates), and the full system crashed ( NO PICTURE at all). I succeded somehow to live it up with system restore, and repeated the steps with these drivers, but now I turned off the updates. It's ok for now. Does it safe to leave automatic updates OFF? Is there a solution to turn off the updates for these drivers separately?
Regards
Berec93
2 Posts
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May 22nd, 2014 13:00
Thanks a lot! :) Looks like it works.
Gerbilator
1 Message
1
May 31st, 2014 21:00
What are the plans for a permanent fix on these drivers?
It's good that there is a workaround, but bad that the workaround is to remain on an old driver and never update again for fear of breaking things......
mikew5163
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June 1st, 2014 04:00