I just read through your other posts to try to get an idea of the problem. It seems that you think it might be the speakers. You should run the Dell Diagnostics audio test again and this time have headphones plugged in and listen through them. Even if the problem is bad or missing speakers the headphones output should still work. If you hear sounds through the 'phones then the speakers are the problem. If you hear nothing through the headphnes then the problem is not bad speakers. It could be in the headphone jack (bad wiring there would affect both 'phones and speakers) or it could be a bad audio chip on the motherboard. Jim

When the Diagnostics asked you a question and you answered 'no' that answer generated the code. In other words, the Diagnostic doesn't actual diagnose, it just sets up a test where the feedback you give it determines the outcome. Failure of the test means a hardware problem, one not solvable through software or configuration tweaking. Jim

Thanks, Jim. Neither the internal speakers nor the headphone jack works, so the next step would be a chip on the motherboard? That sound expensive. Is a new motherboard (or laptop) the solution, in your opinion?

A usb external sound card is a fairly inexpensive solution but it will need external speakers ... won't play thru the computer's speakers. Replacing the mb is prohibitive. Jim