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April 5th, 2014 13:00
Backlit Keyboard
I have had my XPS L502 for not quite 2 years. It has the backlit keyboard which did not work until a service tech was here for a fan issue. He replaced the fan and the motherboard and the keyboard then worked until a different tech came in and replaced the back pieces. Now it does not work again. Is there a simple way that I can get this back on? It was a nice feature while I had it (5 days out of 2 years).
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PudgyOne
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April 6th, 2014 11:00
Georgia Coffey,
Most models have a setting on the keyboard that you press a button, mine is F6 and has 3 settings.
Hit the Windows key and the x keys at the same time. This should bring up the Windows mobility center.
Click on the little square that says, keyboard brightness on.
You should see these settings or similar settings.
Rick
Georgia Coffey
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April 6th, 2014 15:00
Did that before I posted and it is setup to work but doesn't. I just need to find out if anyone else had this problem and if it was a simple fix. The last tech got it back when the new motherboard was installed. If it is just a connection, I can do that but I was just attempting to see any other possibilities. Thanks.
PudgyOne
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April 6th, 2014 15:00
Georgia Coffey,
You can try reinstalling Dell QuickSet Application for your system.
The backlit keyboard has a little copper colored wire that goes from the keyboard to the motherboard. The connector may have come loose. On some systems, it can be tedious to connect. Page 45 in the Dell XPS L502x Service Manual.
Rick