Battery recognition problem

Hi Tony Kevy,

Please check if the ac adapter is detected in BIOS follow the steps below.

Shut down the computer and tap F2 during the startup > default BIOS page will be ‘Main’ in that page check the Ac adapter type. Also try with a known good adapter and check if the issue persists.

Also let me know that the battery is a Dell branded battery?

Hi Senthil

I have checked the BIOS and it is detecting an Ac adapter type which matches my AC adapter and I have tried both my Dell Battery and my non Dell battery and both are having the same fault.

However sometimes when the battery level drops below 20% if I unplug the battery and plug it back in it starts to charge. And this also happens with either battery

Hi Tony Kevy,

Please run the Dell PC diagnostics on battery using the link below.

http://dell.to/We70YO

In this link click on hardware >select battery and click on run diagnostics.

Let us know about the progress.

Diagnostic now completed here is the result

Good news, no errors were found during the diagnostic scan. Please scroll down to review your diagnostic results and suggestions for improving the performance of your system.

But I am still getting this problem? and now when i switch on my laptop none of my usual setting are being loaded in Internet Explorer not sure if this is all related but all is well in Google Chrome but now IE11 does not retain my settings but reverts to its own default settings 

Hi Tony Kevy,

Please check if the battery is working fine in another system? Also reset the internet explorer settings using the link below.

http://dell.to/1lLB6OD

Please let me know if this helps.

Hi Senthil

Have done both suggestions the battery is working fine in my daughters laptop but not mine  and have reset IE. and still it will not retain my settings. Each time I log on I have to reset all my passwords for my Facebook and other social network sites yet in google chrome all passwords are maintained. Its seems obvious to me that there is a problem with IE11 compatability with Google. 

thanks for you help

Tony

Hi Tony Kevy,

Since the battery is working fine in another system I suspect the battery connector on the motherboard may be faulty, please consider replacing the motherboard. You can also perform system restore referring to the link below and check if the internet explorer is working fine.

http://dell.to/1moV2us

You can find information about system restore on this link

Hi Senthil strange as it may seem since reverting back to Internet Explorer 9 all the problems with the battery and my Google page has disappeared and all is not working ok.  

It is obvious to me that IE10 and 11 has serious comparability problems and Microsoft should address the problem urgently rather than ignore complaints of which i have research are many. I am very disappointed with them but at least my laptop is now working

thanks for you help

Hi Tony Kevy,

I am glad to hear that the issue is resolved, in case you have any issues in future please post it in this link or start a new thread.