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31114
July 4th, 2013 03:00
BEEP SOUND 8 TIMES AND BLACK SCREEN
Hi,
i have a problem with my dell laptop 15 R. Whwn i switch on power button it produces 8 beep sound and the screen remains black . When i connect to monitor via vga cable it displays on monitor. Proceeding try to boot at some point while booting the beep sound dims to very low noise and it produces blue screen stating some details and restarts again . blue screen details attached.
I tried once fixing through start up recommended repair . got worked but after some time again the screen goes off and beep sound persist . Can any one help me.
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DELL-Senthil S
4 Operator
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2.5K Posts
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July 4th, 2013 03:00
Hi fedzera,
The 8 beep error code indicates a display failure, try running the hardware diagnostics by tapping the F12 key on a few times during startup until you see the ‘One Time Boot Menu’ appear.
At the one time boot menu, press the down arrow key to highlight ‘Diagnostic’, and then press Enter to begin the hardware diagnostics.
If the test fails, please make a note of any error codes listed. You can also refer to the link below.
http://dell.to/OUGnqT
Depending on the warranty status we can help you further, please use the link below to check the warranty status.
http://dell.to/YeuzUO
Please punch in the system service tag or express service code. In case your system warranty has expired please contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only). In case your system is under warranty please send me the system service tag or express service code through a private chat, so that I can help you further.
Click on my username select start conversation and send me the details.
fedzera
2 Posts
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July 4th, 2013 05:00
tried lot of stuff . but i cannot see any display on laptop ..can find on monitor when connected but again it will not boot. completed memory diagnostic too .given to technician , lemme me see his review too. out of warranty any thing i can do for my out of warranty product . trusty technician availability ??
DELL-Senthil S
4 Operator
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2.5K Posts
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July 5th, 2013 04:00
Hi fedzera,
This looks like the LCD screen has failed. Also, you can contact the Out of Warranty department 1-800-288-4410 (U.S.Customer only).in case you’re from different region, please let us know about it.
speedstep
9 Legend
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47K Posts
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July 5th, 2013 12:00
STOP Stop 0x00000116 atikmpag.sys
Bug Check 0x116: VIDEO_TDR_ERROR
Dell Inspiron 15R M501R N5010 M5010
The GPU likely needs reflow.