I had come to the conclusion that I would have to reinstall the operating system, but I was hoping for an easier solution. I reinstalled the operating system and everything works fine. Thank you so much for your help.
Good work on troubleshooting. It could be no Boot issue. I would suggest that you start the computer to ‘Last Known Good Configuration’and check if the computer goes to the desktop in the operating system. Please follow the steps mentioned below to initiate ‘Last Known Good Configuration’.
Remove all floppy disks, CDs, and DVDs from your computer, and then start your computer by pressing the power button.
Immediately at the Dell logo screen, start tapping the key.
On the Advanced Boot Options screen, use the arrow keys to highlight Last Known Good Configuration (advanced), and then press Enter.
bertkeck
3 Posts
0
December 1st, 2013 14:00
I had come to the conclusion that I would have to reinstall the operating system, but I was hoping for an easier solution. I reinstalled the operating system and everything works fine. Thank you so much for your help.
Ellie
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 21st, 2013 22:00
Hi Ellie,
Good work on troubleshooting. It could be no Boot issue. I would suggest that you start the computer to ‘Last Known Good Configuration’and check if the computer goes to the desktop in the operating system. Please follow the steps mentioned below to initiate ‘Last Known Good Configuration’.
bertkeck
3 Posts
0
November 22nd, 2013 11:00
The result is a black screen with a cursor.
DELL-Ravi Ch
7 Technologist
•
7.1K Posts
0
November 28th, 2013 22:00
Hi bertkeck,
You may have to reinstall the operating system on the computer. Please refer to the link below for reinstalling Windows Vista operating system.
http://dell.to/161rXOc
Please let me know if this helps.